What are the responsibilities and job description for the Automotive Service Advisor position at Sondalle Motors (Sondalle Ford)?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will possess a strong background in automotive service management, with the ability to effectively communicate with customers about their vehicle needs and provide exceptional service. This role requires a blend of technical knowledge and sales skills to ensure customer satisfaction while driving service sales. We are a small town Ford dealership, with great family values that keeps our customers coming back.
Responsibilities
- Greet customers and assess their automotive service needs, providing guidance on necessary repairs and maintenance.
- Utilize strong customer service skills to build relationships with clients, ensuring they feel valued and informed throughout the service process.
- Prepare accurate estimates for services including oil changes, brake repairs, alignments, and more.
- Up-sell additional services based on vehicle diagnostics and maintenance needs.
- Collaborate with service technicians to ensure timely and efficient completion of repairs.
- Maintain detailed records of customer interactions, services performed, and parts used.
Qualifications
- Previous experience in an automotive dealership or service environment is highly preferred.
- Proven ability in up-selling services and products while maintaining excellent customer relations.
- Familiarity with auto estimating processes and service writing techniques.
- Exceptional communication skills with a focus on customer satisfaction.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
- Join our team as an Automotive Service Advisor where your expertise will help drive our success while delivering outstanding service to our valued customers!
Job Type: Full-time
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Berlin, WI 54923 (Required)
Ability to Relocate:
- Berlin, WI 54923: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $48,000