What are the responsibilities and job description for the Houseman position at Sonesta Hotels & Resorts?
Job Description: Hotel Houseman
Sonesta ES Suites Chicago-Schaumburg
Location: Schaumburg, Illinois
Job Type: Full-Time / Part-Time
About Sonesta ES Suites Chicago-Schaumburg
At Sonesta ES Suites, we pride ourselves on providing a warm, friendly, and comfortable extended-stay experience for every guest. Our team members deliver genuine hospitality and help create a clean and welcoming environment. We are seeking a dependable, detail-oriented Houseman to support our Housekeeping and Guest Services teams.
Position Summary
The Hotel Houseman plays a key role in maintaining the cleanliness, organization, and overall appearance of the hotel’s public spaces, guest corridors, and back-of-house areas. This position also supports room attendants by delivering supplies, assisting with cleaning tasks, and responding to guest needs. The ideal candidate is reliable, self-motivated, and committed to upholding Sonesta’s service and cleanliness standards.
Key Responsibilities:
Public Area & Facility Maintenance
- Clean and maintain hotel public areas, including lobbies, hallways, stairwells, elevators, and restrooms.
- Empty trash receptacles and replace liners throughout the property.
- Maintain cleanliness of outdoor areas including walkways, entryways, and pool or patio areas
Support for Housekeeping Team
- Deliver linens, towels, and supplies to room attendants.
- Assist in removing used linens and trash from guest rooms and housekeeping carts.
- Help keep housekeeping closets neat, organized, and stocked.
- Support deep cleaning projects and seasonal tasks.
Guest Service & Safety
- Respond promptly to guest requests in a friendly, professional manner.
- Report maintenance concerns or safety hazards to management immediately.
- Follow all Sonesta safety, security, and cleanliness policies.
Qualifications
- Previous housekeeping or hotel experience preferred, but not required.
- Ability to work in a fast-paced environment and handle physical tasks (lifting, bending, standing for long periods).
- Strong attention to detail and commitment to cleanliness.
- Reliable, punctual, and able to work independently or as part of a team.
- Ability to communicate effectively with guests and staff.
Physical Requirements
- Lift, push, and pull up to 50 lbs. at times.
- Stand and walk for prolonged periods.
- Perform repetitive motions such as bending, reaching, and lifting.
Work Schedule
- Flexible availability, including weekends and holidays, is required.
- Schedules may vary based on hotel occupancy and business needs.
Why Work With Sonesta
- Competitive pay
- Supportive and friendly team environment
- Opportunities for advancement within the Sonesta hotel family
- Training and development programs
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $20