Commercial Accounts Manager

Salary Range: $90,000 - $130,000 (Annual – salaried )
For full details on the position and directions on how to apply:

https://sonomacleanpower.org/job-opportunities

About Sonoma Clean Power (SCP)

As a community choice aggregator or “CCA,” SCP is a public agency and the default
electricity provider for Sonoma and Mendocino counties. We source clean energy
from renewable resources—geothermal, water, wind, solar, and biomass—and deliver
our power to residents and businesses throughout our service territory. At Sonoma
Clean Power, we’re invested in the communities in which we live and work. We deliver
services that enhance quality of life through competitive pricing, improved air quality,
and energy efficiency. By changing the way residents source and use energy, we’re
able to deliver customer programs that make a difference in everyone’s life.

Powered by innovative thinking, Sonoma Clean Power was formed to provide a
choice beyond for-profit, investor-owned utilities. Today, SCP is a model for
community choice programs throughout California. By providing higher percentages
of renewable energy that reduce greenhouse gas emissions, our customers are
helping solve the climate crisis at a local level.

In addition to a competitive salary, SCP offers a comprehensive benefits package
including contributions to medical, dental and vision insurance, paid life insurance,
paid holidays, personal time off and a matching contribution to a deferred
compensation plan.

Summary Description

Acts as a customer advocate and energy advisor for Sonoma Clean Power’s (SCP)
customers, specializing in commercial, industrial, agricultural, and municipal
customers for Sonoma and Mendocino Counties. Serves as the primary point of
contact for all aspects of the customer service relationship including programmatic,
marketing, regulatory and operational requirements. Promotes and supports
customer participation in SCP programs. Facilitates involvement in industry groups
to improve customer relationships. Serves as knowledge expert and point of contact
for PG&E rates and programs. Provides assistance to commercial customers and
industry groups with SCP Greenhouse Gas (GHG) reporting and provides customer
specific GHG data as requested.

Want to be a part of our dynamic team? Visit www.sonomacleanpower.org to learn
more about SCP and the differences we are making in our communities!

SCP actively works to provide an inclusive work environment, where people of different ethnicities,
national origins, native languages, races, skin colors, sexes, genders and gender identities, sexual
orientations, ages, physical and mental abilities, genetics and ancestry, politics, religion, financial wealth
and education feel welcome, safe and invited to fully participate at every level. SCP further seeks to
contribute to a more inclusive and equitable society through our actions, our communication, our
policies, and our investments. SCP expects all of its employees to contribute to these goals.

THE SONOMA CLEAN POWER AUTHORITY IS AN EEO/ADA EMPLOYER

COMMERCIAL ACCOUNTS MANAGER

Salary Range: $90,000 – $130,000 (Annual – salaried)



SUMMARY DESCRIPTION

Acts as a customer advocate and energy advisor for Sonoma Clean Power’s
(SCP) customers, specializing in commercial, industrial, agricultural, and
municipal customers for Sonoma and Mendocino Counties. Serves as the
primary point of contact for all aspects of the customer service relationship
including programmatic, marketing, regulatory and operational
requirements. Promotes and supports customer participation in SCP
programs. Facilities involvement in industry groups to improve customer
relationships. Serves as knowledge expert and point of contact for PG&E
rates and programs. Provides assistance to commercial customers and
industry groups with SCP Greenhouse Gas (GHG) reporting and provides
customer specific GHG data as requested.

SUPERVISION RECEIVED AND EXERCISED

Direct supervision is received from the Director of Customer Service.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Management reserves the right to add, modify, change, or rescind the
work assignments of different positions and to make reasonable
accommodations so that qualified employees can perform the essential
functions of the job.

commercial, industrial, agricultural, and municipal accounts. Oversees
and manages relations between customers, SCP’s billing agent, and
PG&E.

• Customer advocate and primary point of contact responsible for trouble

• Works closely with SCP’s Program staff in the design of customer

customers’ most important business needs and economic drivers to align
them with the goals and objectives of SCP. Serves as customers’ trusted
energy advisor.

• Manage relationships with key decision makers in customer

complex tariff and regulatory issues. Analyzes electric billing and energy
options as well as explains changes and potential impacts for a
customer's facility. Advises customers on emerging technologies and
alternatives.

• Participate in community engagement events outside of regular business

• Develop and manage consulting relationships as needed to improve

information. Works closely with SCP Programs and Marketing staff to
provide market/industry intelligence within the organization and
guidance in program development from the customers perspective and
interest. Communicates key customer issues and trends to staff and
management via internal reports and informational meetings. Prepares
succinct and relevant summaries of meeting results for management and
staff to elevate key customer issues.

• Have the ability to understand and adhere to the Personnel Rules and

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge and Skills:

• The electric industry, including retail rates, energy efficiency, demand

• The electric rate design and development process at PG&E, as well as the

(CPUC).

• The industry groups served within both Sonoma and Mendocino County

• The impact of energy consumption and costs on business operations and

• Public sector organizational and administrative practices, including

• Methods, operational characteristics, services, and activities necessary

• Methods and technologies for developing effective customer service

marketing, program and project management, and business community
relations.

• Methods, techniques, and technologies of effective public speaking and

• Think critically and strategically; properly interpret and make decisions in

• Office procedures, methods, and equipment including computers,

• Mission, goals, policies, and purposes of SCP.

• Conduct effective interpersonal communication in order to make

persuasive presentations and written proposals on highly technical
subject matters.

• Speak effectively before groups of customers.
  

• Demonstrate a good understanding of customer attitudes and needs and

REQUIRED QUALIFICATIONS

Any combination of experience and training that would likely provide
the required knowledge and abilities is qualifying. A typical way to
obtain the knowledge and abilities would be:

Education: Equivalent of a Bachelor’s degree from an accredited
college or university with major course work in business, or marketing.

Experience: Minimum of 5 years, of increasingly responsible experience
in one or more of the following: the electric industry, technical sales, and
business development in the counties of Sonoma and/or Mendocino.
Public agency or utility experience desirable. Spanish language
proficiency desirable.

License: Possession of a valid Class C California driver's license and a
satisfactory driving record at the time of hire.

PHYSICAL AND WORKING CONDITIONS

SCP strives to maintain a COVID-free workplace. To that end, being
fully vaccinated is a condition of employment for all our employees
unless a medical or religious exemption has been provided prior to the
first day of employment.

The physical and mental demands described here are representative
of those that must be met by employees to successfully perform the
essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
job functions.

ENVIRONMENT
Normal office environment with exposure to computer screens. Employees
may interact with public and private representatives in interpreting and
enforcing the Authority’s policies and procedures.

PHYSICAL
While performing the duties of this class, employees are regularly required to
sit, walk, and stand; talk or hear, in person and by telephone; reach with hands
and arms. Employees are occasionally required to walk, and stand for
prolonged periods; stoop, bend, kneel and twist; and may lift up to 10 pounds.
Employees must be able to communicate in person, in writing, and by
telephone with Board members, management, coworkers, vendors,
consultants, and with the public in face-to-face, one-to-one, and group
settings.

MENTAL
While performing the duties of this class, the employee is regularly
required to use written and oral communication skills; read and
interpret data, information and documents; analyze and solve
problems; observe and interpret situations; learn and apply new
information or skills; perform highly detailed work; work on multiple
concurrent tasks; work with frequent interruptions; work under
intensive deadlines; interact with Authority managers, Board, staff,
vendors, the public and others encountered in the course of work.

VISION
See in the normal visual range with or without correction; vision sufficient
to read computer screens and printed documents; and operate assigned
equipment.

HEARING
Hear in the normal audio range with our without correction.

SCP actively works to provide an inclusive work environment, where people
of different ethnicities, national origins, native languages, races, skin colors,
sexes, genders, sexual orientations, ages, physical abilities, genetics, politics,
religion, financial wealth, and education feel welcome, safe, and invited to
fully participate at every level. SCP further seeks to contribute to a more
inclusive and equitable society through our actions, our communication, our
policies, and our investments. SCP expects all of its employees to contribute
to these goals.

SONOMA CLEAN POWER IS AN EQUAL EMPLOYMENT OPPORTUNITY
(EEO)/AND AMERICAN DISABILITIES ACT (ADA) EMPLOYER

(Revised 02/2022 jr)