What are the responsibilities and job description for the General Manager position at Soul Yoga Studios?
Career Summary
As the GM of the organization, you will be responsible for and enhancing the Soul guest experience, teaching team and employment experience. Develop and maintain business relationships with Core Team members, front of house team members and teaching team. Oversee operations and all teaching programs to drive business as a result of field feedback. Work with Directors to establish policies related to programs and services to best execute and ensure adoption and success. Responsible for measuring and tracking results associated with projects / strategies to identify opportunities and trends associated with increasing growth and impacting the business objectives. Develop and deploy best in industry classroom schedules, guest experience, teaching and programing i.e. workshops, retreats and 200 / 300 TT
The GM will be the point of contact for resolution of all escalations that arise from the operations of the business. Work cross-functional with core teams to find resolution to issues and opportunities that are not easily resolved, help creating new processes and help developing enhancements to existing processes where necessary. Make recommendations on solutions for identified problems or gaps. Define a path forward and manage those cross-functional divisions through execution and delivery of the solution.
Performance management : Guide Yes Team leads to meet or exceed budget targets and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and studio sales reporting. Ensure all employees demonstrate and understand the company’s mission, vision, values, products and services.
Operations Management : Oversee studio merchandise, facilities Management, adherence to marketing directives and adherence to SYS standards. Increase presence in the community by developing relationships with local personnel and businesses.
Oversees and audit the following : Inventory Management, Shrink Control, Cash Management, Retail Cleanliness & Appearances
Staffing / Employee Relations : Foster leadership qualities in Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance.
Responsible for the management, staffing of the operations team. Make decisions regarding hiring, promotion, and disciplinary actions, i.e. employee development and employee relations.
Customer Retention : Manage and grow existing customer base (at least 25% increase of existing rolling average) and manage churn (companywide average below 5% of controllable member base). Develop customer retention tools for the studio.
REPORTING RELATIONSHIPS
The GM is charged with driving organizational efficiency while providing the best and most magical guest / team experience. As the GM, you will work closely with team members to address and support current studio members / students. This manager reports directly to the Owners / Directors of Soul Yoga.
DUTIES & ESSENTIAL JOB FUNCTIONS
- Engage the leadership team and functional leaders to identify gaps within the business (i.e. quarterly business plans)
- Gather and leverage market insights to influence business decisions and identify linkages to the strategic direction of the target student base
- Network with external and internal organizations to build mutually beneficial strategic partnerships (community trade and partnership)
- Ensure that the Soul Culture is present and evident in all member and team interactions
DAILY
WEEKLY
MONTHLY
QUARTERLY
ANNUALLY