What are the responsibilities and job description for the Patient Services Representative position at Sound Family Medicine?
Patient Services Representative
Department: Patient Services Center
FLSA Classification: Non-Exempt
Reports to: Patient Services Supervisor
FLSA Classification: Non-Exempt
Reports to: Patient Services Supervisor
Position Summary: Sound Family Medicine, a private family practice in Puyallup is looking for an individual who can perform the Patient Services Coordinator tasks. These tasks include assisting our providers and patients over the phone and with refill requests, obtain insurance information and patient demographics, answer questions within the medical assistant’s scope or practice, and schedule appointments.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answering phone calls and greeting patients in a professional and friendly manner.
- Update insurance information and patient demographics.
- Provide information to patients as allowed by certification and company policy; escalating calls to LPN or RN as needed.
- Assist with reminder calls
- Schedule / reschedule appointments over the phone
- Additional duties as assigned
Competencies/Skills:
- Teamwork: Works together to achieve our goals, collaborating to achieve success and respecting our differences as people.
- Communication: Keeps coworkers and management informed and openly offers information in an effective manner. Communicates in a manner that can be understood, both in writing and orally. Can easily be approached by patients, coworkers and managers. Interactively listens and seeks clarification when necessary. Demonstrates effective interpersonal skills, including diplomacy and conflict resolution, and is flexible when dealing with other people and work styles.
- Decision Making/Problem Solving: Able to identify existing or potential problems, gather relevant information, and analyze the information to identify possible causes of problems. Applies knowledge, experience, and common sense and considers alternatives when deciding on the best potential solutions.
- Job Knowledge: Demonstrates clear and thorough knowledge of responsibilities, understands the components of the job and how their job affects their department and the company.
- Dependability: Demonstrates consistent reliability in the work that they produce and the behaviors they display and how it affects the larger picture.
- Productivity: Utilizes time management skills to prioritize tasks based on level of importance and produce the expected volume of work without jeopardizing quality.
- Caring: Treating our patients and our employees with compassionate care, always trying to do what’s best for each individual, for our patient community, and workplace as a whole.
- Patient Focused: Providing the best family medical care to our patients.
- Intentional: Making decisions and behave in a way that ensures the desired outcome is most likely.
- Integrity: Striving to be open and honest
Work Environment:
This position is primarily a sedentary role working in an office environment with a moderate noise level. This role will interact with patients, coworkers, venders, and the public, typically over the phone. This role will use standard office equipment such as computers, phones, copiers, and fax machines. Must be able to communicate in fluently in English when writing and speaking.
This position is primarily a sedentary role working in an office environment with a moderate noise level. This role will interact with patients, coworkers, venders, and the public, typically over the phone. This role will use standard office equipment such as computers, phones, copiers, and fax machines. Must be able to communicate in fluently in English when writing and speaking.
Physical Demands:
Reasonable accommodations may be made to enable individual with disabilities to perform the physical requirements of this position.
Reasonable accommodations may be made to enable individual with disabilities to perform the physical requirements of this position.
Travel:
None
Education and Experience:
- Education:
- High School Diploma or Equivalent: Required
- Experience:
- 1 years’ experience working in a medical office or hospital setting: Preferred
Health Requirements:
- Documentation of TDaP vaccine within the last 10 years.
- Documentation of influenza for the current year.
Other Duties:
This is not a comprehensive list of all duties, responsibilities, or activities that may be required for this position. Position requirements including duties, responsibilities, or activities may change at any time, with or without notice.
Sound Family Medicine is a smoke-free, drug-free workplace. All employment offers are conditioned upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization as well as all employees be fully vaccinated for COVID-19 by October 18, 2021.
Patient Services Representative- Phlebotomist
MultiCare Health System -
Tacoma, WA
Patient Services Representative
MultiCare Health System -
Auburn, WA