Warranty Customer Service Rep

• Position entails a high amount of customer interaction via email and over the phone
• Review, prepare, and submit warranty claims, ensuring accuracy and compliance with manufacturer/company guidelines.
• Coordinate with internal teams (sales, operations, engineering) or external parties (technicians, manufacturers) for repairs, replacements. Keep Manager informed of important developments, potential problems and related information necessary

Qualifications & Skills

• High School Diploma / GED
• Minimum 1-2 years’ experience in customer service/call center environment
• Must be highly organized, ability to follow instructions, and work independently
• Must have proven ability to prioritize and meet deadlines, provide a high level of attention to detail, and handle multiple deadlines simultaneously
• Must have excellent communication skills and be able to work in a professional manner
• Must be a team player with a positive attitude
• Must be able to successfully complete a drug and background screening.
• Work schedule is Monday-Friday 8:30am to 5:00pm. In person position located in Sutton, Ma

Physical Demands

• Mobility necessary to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending, and twisting, possibly reaching chest high and overhead for materials
• Ability to lift/move/pull 10-50lbs occasionally throughout day
• Ability to hear adequately on the phone or in person and group settings
• Vision: Required to have close visual acuity, color vision and depth perception

Compensation