Mid Level Trade Support

We are conducting a search for a dedicated Mid Level Trade Support person to join a Trading Operations team.

This position requires on-site presence 5 days a week to ensure smooth daily operations, provide technical and trade execution support, and facilitate problem resolution for traders. The ideal candidates will be tech-savvy, detail-oriented, and thrive in a fast-paced, dynamic trading environment.

What You'll Do

• Real-Time Support: Provide hands-on support to traders on the trade floor to ensure the uninterrupted execution of trades across equity and options markets.
• Trade Monitoring: Monitor trade systems, alerts, and logs to detect and resolve any anomalies, errors, or failures in real time.
• Troubleshooting: Quickly identify, troubleshoot, and escalate technical issues related to trade systems and infrastructure.
• Communication: Act as a liaison between traders and the IT and engineering teams to communicate issues and updates promptly.
• Compliance & Reporting: Ensure trades comply with regulations and internal policies. Assist with end-of-day reporting and reconciliation.
• Technical Knowledge: Maintain a strong understanding of trading software, systems, and market data tools.
• Escalation: Escalate complex issues to senior teams and ensure resolution is communicated effectively to all stakeholders.
  
  

What You'll Bring

• Education: Bachelor’s degree in Finance, Economics, Information Technology, or related field.
• Experience: 3-5 years in a trade support, operations, or technical support role within a financial institution, trading desk, or exchange.
• Technical Skills: Proficient with trading platforms, FIX protocols, market data tools, and advanced troubleshooting techniques.
• Market Knowledge: Strong understanding of equity and options markets, regulatory environments, and trading operations.
• Communication & Leadership: Proven experience in liaising with traders, IT teams, and senior management to resolve complex issues efficiently.
• Attention to Detail: Accuracy and a focus on detail are essential to avoid trade errors.
• Team-Oriented: Must be able to collaborate closely with traders, IT teams, and other support personnel.
• Proactive: Ability to anticipate problems before they arise and act quickly to resolve them.
• Adaptability: Ability to thrive in a high-pressure, dynamic trading environment where priorities can shift rapidly.