What are the responsibilities and job description for the Part Time Patient Service Representative for Novant Health Infectious Disease position at South Carolina Region?
Job Title: Patient Service RepresentativeLocation: Novant Health Infectious Disease
Hours: Part Time - Less than 24hrs/week
General Summary:Novant Health Infectious Disease is seeking a dedicated and friendly Patient Service Representative to join our team. This role is essential in providing exceptional customer service to patients and ensuring smooth front office operations in a busy, fast-paced medical environment. The ideal candidate will possess strong communication skills, attention to detail, and a professional demeanor to assist with scheduling, patient check-in, and various administrative tasks.
Essential Job Responsibilities:
Patient Interaction: Greet patients as they arrive at the office, providing a warm, professional, and welcoming experience.
Scheduling & Appointments: Answer office phone calls, schedule new appointments, confirm existing appointments, and reschedule as necessary. Ensure all information is accurately entered into the system.
Patient Check-In & Data Entry: Collect patient demographics, verify insurance information, and ensure accurate data entry into the electronic health record system.
Check-Out & Follow-Up: Assist patients at checkout, process referrals, schedule follow-up appointments, and collect co-pays.
Charge Entry & Processing: Process charge entries and manage patient balances.
Information Distribution: Provide patients with information on office policies, procedures, and general practice details.
Patient Portal Enrollment: Explain the benefits of the patient portal and assist patients with enrollment and usage.
Other Duties: Perform additional tasks and responsibilities as required to support the efficient operation of the office.
Education & Experience Requirements:
High school diploma or GED required.
Key Skills & Qualifications:
Strong interpersonal and communication skills with a professional, patient-centered attitude.
Attention to detail and the ability to manage multiple tasks efficiently.
Basic knowledge of medical office procedures and insurance verification preferred.
Ability to work in a team-oriented, fast-paced environment.
Proficiency with office equipment and electronic health record (EHR) systems preferred.
Physical Demands:This position involves sitting for extended periods, as well as occasional standing, walking, and lifting up to 20 lbs.
Novant Health is an Equal Opportunity Employer.
