Job Service Case Manager

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 27123
Agency: Department of Labor and Regulation
Location: Sioux Falls
Salary: $22.69/hr.
Pay Grade: GH
Closing Date: 06/28/2024

As a Job Service Case Manager/Employment Specialist within the South Dakota Department of Labor and Regulation, you will play a pivotal role in administering the Workforce Innovation and Opportunity Act (WIOA) under the U.S. Department of Labor. Your primary responsibility will be to provide comprehensive case management and employment training services to program participants, with a focus on individuals facing barriers to employment. This includes conducting assessments, enrolling participants in WIOA programs, providing individualized counseling, developing employment plans, coordinating services with community resource agencies, and implementing job development and training opportunities. You will work with a diverse range of adult participants, including people with disabilities, individuals with limited English proficiency, unemployed and underemployed persons, as well as offenders and ex-offenders. Your efforts will contribute to enhancing participants' skills and facilitating their transition to meaningful employment.

Responsibilities include:

• Assessment and Enrollment: Conduct thorough assessments to identify participants' job skills and barriers to employment. Enroll eligible participants in the Workforce Innovation and Opportunity Act (WIOA) program.
• Individualized Case Management: Provide individualized case management and counseling services to assist participants in overcoming barriers to employment. Develop employment plans tailored to participants' needs and goals.
• Collaboration and Partnership: Forge strong partnerships and coordinate services with agencies in the community working with mutual customers, including Adult Education and Literacy services, Vocational Rehabilitation Services, WIOA Native American Programs, and National Farmworker Jobs Programs, to ensure participants have access to necessary support services.
• Re-entry and Community Integration: Working in tandem with Department of Corrections (DOC) to support the reintegration of incarcerated individuals into the community through employment opportunities. Emphasis placed on working with individuals participating in post-secondary training, those working towards their GED studies, and those identified with high employment needs through DOC's assessment process.
• Job Development and Training: Implement job development and training opportunities for participants with various barriers to employment. Set up on-the-job training and occupational skills training plans to enhance participants' skill levels and employability.
• Documentation and Compliance: Document all case management activities in detail, including participant assessments, employment plans, and services provided. Ensure program compliance by monitoring participants' progress and adherence to program requirements.
• Customer Engagement: Case manage customers both in-person and virtually using the Microsoft Teams platform, maintaining regular communication, and providing ongoing support to facilitate their journey towards self-sufficiency.
• Team Collaboration: Serve as a member of the AdultPRO team, collaborating with a team of individuals across the state. Utilize a variety of communication tools, including TEAMS, phone, email, and in-person meetings, to coordinate efforts and share best practices.

This position works in a typical office environment. May conduct some duties outside of the office to attend meetings with partnering agencies. Candidate is expected to work 40 hours per week in the office, as scheduled, between 8:00am-5:00pm Monday thru Friday. This is not a remote position.

This is a Full-Time position with the Department of Labor and Regulation. For more information on the Department of Labor and Regulation, please visit https://dlr.sd.gov/.

The Ideal Candidate Will Have:

• bachelor's degree highly preferred in fields such as Social Work, Human Services, Psychology, Sociology, or similar;
• alternatively, four years of experience working in case management, counseling, human resources, or social services may be considered in lieu of a degree;
• National Career Readiness Certificate (NCRC) preferred, with a score of silver or higher.
• strong communication, interpersonal, and organizational skills;
• ability to work effectively with diverse populations and establish rapport with individuals from various backgrounds;
• proficiency in computer applications and virtual communication platforms;
• additional compensation may be available for English/Spanish bilingual employees.

Knowledge, Skills, and Abilities:

• knowledge of case management, counseling techniques, program eligibility requirements, and community resources;
• ability to effectively work with program participants who may have barriers to employment;
• skill in building and maintaining effective working relationships with employers, program partners, and co-workers;
• ability to partner with customers to develop employment goals, accurately maintain documentation, follow program policies and procedures;
• strong communication skills to effectively convey information to individuals and small groups of participants or employers about program services.

Additional Requirements: To be considered, please attach a cover letter and resume with your application.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=PWX
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"