Community Health Outreach Advocate

Description

Position Summary: The Community Health Outreach Advocate (CHOA) will directly assist the Director of Community Health and the Community Resource Center Manager in supporting the mission of Community Care Plan (CCP) to promote healthier communities. Through outreach and engagement activities, this position will assist community residents in linking to local resources that address Social Determinants of Health (SDoH) as well as improving access to healthcare. This position will engage with local and faith-based organizations representing Community Care Plan and through engaging with community members, both improve their health and well-being while creating brand awareness of CCP in the community. Position duties will be primarily performed in the Lauderdale Lakes and surrounding areas in Broward County.

Essential Duties and Responsibilities:

1. Responsible for assisting community members in linking to local social service agencies that address SDoH, such as housing, utilities, food, benefit programs.
2. Enter client information and data into appropriate electronic closed-loop referral platform as available.
3. Responsible for building and maintaining positive working relationships with local social service agencies on behalf of CCP.
4. Assists community residents with identifying and reducing barriers to accessing medical care.
5. Communicates with community members the importance of preventive health care and managing chronic disease.
6. Locate and engage CCP enrollees not currently engaged in preventive or prenatal care to identify and eliminate barriers, promoting linkage to care.
7. In communities where CCP has membership, the CHOA works with the Concierge Care Coordination (C3), Customer Experience (CX) staff and the CCP member to navigate plan benefits, provider linkages and social services to reduce barriers and gaps in care.
8. Model commitment to continuous quality improvement and assists CCP in projects and events as needed that address HEDIS care gaps.
9. Identifies and verbalizes to CCP the culture, norms, beliefs, and preferences of their community to ensure CCP has a good understanding of each community’s unique needs.
10. Maintains active communication with the Director of Community Health and the Center Manager on results of outreach efforts and requests assistance when needed.
11. Promote awareness of CCP’s Community Resource Center, both brick and mortar and the virtual site to the community.
12. Identifies potential resources and events to promote on CCP’s Community Resource Center website and in the physical center.
13. Monitors and evaluates outreach efforts for process improvement.
14. Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities:

• Excellent communication and interpersonal skills, including active listening, the ability to speak using clear and plain language and resolving conflict when necessary.
• Sensitive to multi-cultural communities and a passion for serving others.
• Must be able to work in a fast-paced environment.
• Skilled in maintaining good rapport and collaborative working relationships with team members.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear.   The employee is frequently required to stand, walk, and sit. The employee is occasionally required to bend, stoop, kneel, push, pull, crouch or crawl. The employee may occasionally lift, carry and/or move up to 25 pounds. Driving is also required for this position. Access to a car suitable for transporting event materials will be needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Qualifications

• High School Diploma or GED with at least two years of relevant experience, which may include, but not limited to: customer service, non-profit organization, peer support, medical office, behavioral health, or substance use program.
• Knowledge of, and ties to the local community(ies)
• Valid Driver’s License and access to reliable transportation
• Bilingual Preferred (English, Creole and/or Spanish)