What are the responsibilities and job description for the Patient Advocate - Cooper City position at South Florida Institute for Reproductive Medicine?
Our Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.
Office hours 630am-4pm, work generally 615am—6pm, but there are times earlier opening time based on procedures and later closer time based on how busy the day as been.
Responsibilities:
- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Performs other duties/special projects and tasks as assigned
Education:
- High School Diploma or equivalent required; Bachelor's degree preferred
- At least one year of ADMINISTRATIVE MEDICAL office experience required
- Experience with Electronic Medical Record (EMR) system strongly preferred
- Bilingual Spanish a plus!
- weekend and holiday rotation required
What we offer you!
- Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
- We also have a no-cost medical, dental, and vision plan for employees.
- 18 days of accrued PTO in addition to 11 paid holidays (one is a floating holiday)
- Fertility benefits
- 401(k) Retirement Plan
- Employee Assistance Program
- Continuing Education Reimbursement
- We provide a great, family work environment with internal growth opportunities