Property Manager - MetroWest

SUMMARY 

Perform all property management and client related responsibilities for all assigned properties as detailed below.  Working closely with an assigned Case Manager to ensure that all property, municipal, regulatory and contractual requirements are met.

PRIMARY RESPONSIBILITIES

• Work with other Housing Department staff, including the Maintenance Department to ensure that all assigned properties are safe, presentable and meet all regulatory or contractual requirements.
• Where applicable, complete all necessary intakes from various resources / contracts for the assigned portfolio of properties.
• In coordination with Case Management staff, determine applicant appropriateness for each specific residence including specific entry requirements.        Verify income, CORI approval, etc.
• Ensure that all assigned housing units are fully utilized, that rent collection goals are met, security deposits are obtained, vacancies are minimized and bad debt targets are achieved.
• Prepare for and conduct property audits or inspections as required.
• Attend regularly scheduled property performance review and status meetings.        Develop and implement strategies to improve property operational and financial performance.
• Appear in Housing Court as needed.
• Assist the assigned Case Manager as needed, to qualify potential program participants / residents.
• Work in partnership with the assigned Case Manager to ensure that client needs are addressed in a timely and respectful manner.
• Ensure that all required property management and client documentation is in place and files are properly maintained.  Partner with the Case Manager as required to ensure documentation completeness.
• Based on the utilization of the properties; coordinate the process for selection and approval of Resident Managers while working in concert with the Inspections & Safety Coordinator.
• Identify, qualify, recruit and train potential Resident Managers while involving Case Managers in the process.
• Where appropriate, conduct regular house meetings, focusing on maintenance, upkeep of the building, chore lists and general house issues.  Involve the Case Manager as required.
• Along with the Case Manager, ensure operational readiness for all newly assigned properties.
• Responsible for collaborating with the Case Manager to ensure all necessary funder reports are completed and submitted on time.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws as well as funding requirements.
• Ensure compliance with program/department, agency and/or funding requirements as well as SMOC policies & procedures.
• Conduct Housing Quality Standard inspections at time of move-in for annual recertification or as needed.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS 

• Bachelor’s degree or related experience.
• Previous property management experience and experience working with the homeless or disadvantaged population.
• Knowledge of 12-step recovery program.
• Strong organizational and planning skills as well as excellent written and verbal communications skills.
• Ability to work both independently and in a strong team environment.
• Must have a valid driver’s license, reliable transportation and meet insurance standards.
• Working knowledge of computers and required office software such as Microsoft Word.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Regional Property Management Supervisor. 
• Direct reports of this position are none.        

PHYSICAL REQUIREMENTS

• Ability to ascend and descend stairs to gain access to a building or to move from floor to another.
• Must be able to drive a vehicle and make frequent stops.
• Lift or transport light to moderate objects.

WORKING CONDITIONS