Clinical Care Manager

SIGN ON BONUS: MA Level Clinician $5,000.00 LICSW/LMHC $8,000.00

Summary: The Clinical Care Manager (CCM) is assigned to Enrollees. The CCM provides direct Community Partner (CP) supports and activities to Assigned and Engaged Enrollees and supervises a team of Care Coordinators within the assigned BHPMW BHCP consortium entity (CE) or Affiliated Partner (AP).

Primary Responsibilities:

• With the BHCP Program Manager hire, train and supervise BHCP Care Coordinators.
• Motivate and lead a high performance team; provide supervision, mentoring and professional development opportunities.
• Collaborate with team members to implement measures that decrease episodic care and meet quality outcomes.
• Serve as the Clinical Care Manager for assigned Enrollees. Provide CP supports to Enrollees and supervise Care Coordinators in doing same. Coordinates either directly or through the supervision of Care Coordinators, all aspects of CP service delivery with team members.
• Utilize effective, dignified, empowering and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services and supervise Care Coordinators in providing CP supports in this manner.
• Conduct outreach and engagement activities with Assigned Enrollees and engage them in enrolling in the BHCP program, and supervise Care Coordinators in providing this CP support.
• Supervise Care Coordinators in completing comprehensive assessment in a collaborative manner with Engaged Enrollees, with input from Care Team members and other stakeholders as well as conducting annual re-assessments. Review and sign off on all assessments completed by Care Coordinators. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Supervise Care Coordinators in developing a person-centered treatment plan with each Engaged Enrollee, with input from Care Team members and other stakeholders as well as updating the treatment plan according to required timeframes. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators as indicated.
• Supervise Care Coordinators in developing advanced directives, acute care plans, and/or crisis plans with Engaged Enrollees as needed. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators as indicated.
• Supervise Care Coordinators in working with Engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinator as indicated.
• Supervise Care Coordinators in supporting Engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Meet expectations related to supervising the programmatically required number of Care Coordinators and supporting the programmatically required number of Enrollees which may vary over time.
• Supervise Care Coordinators in providing health and wellness coaching to Engaged Enrollees and assist them in identifying and utilizing health and wellness supports in the community. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Supervise Care Coordinators in connecting Engaged Enrollees to all needed services and supports including those that address social needs that affect health and facilitating ongoing connection. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated.
• Supervise Care Coordinators in collaborating with existing providers, Care Team members, state agency staff, and all other stakeholders and delivers CP supports and activities in accordance with Enrollee’s person-centered treatment plan. Be involved directly with Enrollees in providing this CP support activity, in collaboration with their assigned Care Coordinators, as indicated
• Participate in BHCP team meetings and each Engaged Enrollee’s Care Team with the assigned Care Coordinator when needed to ensure effective communication among all disciplines and stakeholders involved in the person’s care.
• Identify community resources and develop natural supports for Enrollees and supervise Care Coordinators in performing these functions.
• Participate in all required orientation and training. Train Care Coordinators and other CP Team members.
• Learn all BHCP policies, procedures, protocols and plans and deliver CP supports and activities in compliance with them. Ensure all CP Team members are trained and comply with these protocols.
• Develop knowledge about all focus populations and assist CP Team members in doing so.
• Learn evidence-based practices identified by the BHC, and deliver CP supports and activities in compliance with them, and ensure all CP Team members are trained and supported in implementing them.
• Complete all required documentation in a timely manner.
• Attend and actively participate in supervision and staff meetings.
• Consults with RNs and other CP Team members as needed around clinical, medical and other matters.
• Provide on-call coverage, as needed.
• Ensure that all clients are treated with dignity and respect in accordance with BHPMW’s Human Rights policy.
• Perform all duties in accordance with the agency’s policies and procedures.
• Strictly follow all agency Performance Standards.

Please note: The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned.

Knowledge and Skill Requirements:

• RN or Master’s degree with first level license (RN, LICSW, LMFT, LMHC, licensed psychologies, or LADAC I) with minimum of 2 years of experience working in a community-based mental health, substance use and/or physical health setting.
• Minimum of 2 years’ supervisory experience, preferred.
• Demonstrated knowledge base and judgment necessary for independent clinical decision making.
• Minimum of 3 years professional and clinical experience in the areas of mental health, counseling, and substance use.
• Strong skills in the areas of communication, follow through, collaboration, and customer service.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and patients.
• Creativity, flexibility, sound judgment, and the ability to take initiative.
• Excellent time management and organizational skills.
• Strong Computer skills, including proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.
• Strong communication and writing skills.
• Demonstrated ability to work as an effective team member and leader in a complex and fast-paced environment.
• Knowledge regarding psychiatric rehab and understanding of recovery model.
• Must be able to perform each essential duty satisfactorily.
• Must hold a valid drivers’ license. Must have access to an operational and insured vehicle and be willing to use it to transport members.
• Ability to read and speak English.

Organizational Relationship: Directly reports to the Behavioral Health Community Partners Program Manager. Supervises Care Coordinators.

Physical Requirement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General requirements:

1. Full upper extremity range of motion

2. Full lower extremity range of motion

*Continuous:Communication

*Frequent:Standing, sitting, walking

Working Conditions: As part of the responsibilities of this position, the Director of Community Support Services will travel to various locations within Massachusetts and needs to be available off hours. The Director of Community Support Services will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Director of Community Support Services position is eligible to work from home 60% of the week in scheduling coordination with the department manager.

Why Work for SMOC?

· Flexible schedule, work/life balance and a 35-hour work week.

· Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

· Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

· Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

· Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

· EyeMed Vision Insurance

· 403(B) Retirement Plan with a company match on day one.

· Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

· Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

We are an equal opportunity employer committed to diversity in the workplace

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• Hybrid work
• Outpatient

Work Location: Hybrid remote in Worcester, MA 01609