Operations Desk Coordinator - Ellenwood

Description

Purpose

To accurately enter information into SECO's and our customer's systems, telecommunication activities and support internal and external customers. 

Essential Duties and Responsibilities: Other duties and responsibilities may be assigned.

1. Provide courteous, timely, effective, and accurate communication to customers, carriers and internal team members through emails and phone calls.
2. Accurately set up outbound shipment information within multiple systems for multiple customers.
3. Effectively communicate with drivers arriving at the driver check-in window, package handlers, contractors, customers and other Operations team members.
4. Coordinate the placement of inbound shipments with the Account Managers and Dock Supervisors.
5. Safely perform yard and dock walks to properly and accurately account for all trailers on site.
6. Maintain reports and spreadsheet throughout the day and submit them internally and to the customers, if required.
7. Report any findings and general notes on daily processes to their manager/supervisor.
8. Report any malfunctioning equipment or programs to their manager/supervisor.
9. Ability to speak, read and interpret documents, routine reports and correspondence printed in English such as policies and procedures, freight bills, bills of lading, and printouts, invoices, and work orders. 

Requirements

Required Skills/Qualifications

1. 0 -2 years of experience in freight consolidation and/or shipping and receiving environment, or related fields is desired.
2. Hight school diploma or equivalent preferred.
3. Excellent verbal and written communication skills.
4. Must be detail oriented and accurate along with the ability to multi-task.
5. Must be able to demonstrate basic typing and comp0puter skills.  These should include checking and sending emails, the ability to use Microsoft Excel and Word, answering and transferring phone calls, electronic document filing and office machine operation.
6. Familiarity with AS400 and PC applications.
7. Must be able to work in a team environment and support other team members.
8. Takes pride in doing good work, have a positive attitude and promotes SECO's fundamentals.
9. Ability to prioritize tasks and manage time efficiently and effectively.
10. Ability to understand all safety requirements and cautions.
11. Ability to effectively communicate with people at all levels and from various backgrounds.

Education

High school diploma or general education degree (GED) 

Working Conditions

1. Ability to sit and type at a computer station for long periods of time.
2. Ability to operate/use call center style telephone.
3. Ability to lift 10 lbs.
4. Ability to work in a fast-paced environment.
5. Ability to adapt to different types of weather exposure suck as heat, cold, precipitation and wind.
6. Shift: 5:00 am - 2:00 pm or until; Tuesday through Saturday
7. Occasionally loud noise

Must be able to execute all the above functions and meet all the above demands safely, posing no threat to themselves or those around them while doing so, and must willingly comply with applicable safety regulations in the completion of all work. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.