Supervisor Laundry

The Laundry Supervisor is responsible for the daily operations of the hospital laundry department, ensuring the timely, sanitary, and safe cleaning and delivery of linens and garments. This position supervises laundry leads and staff to maintain service standards, optimize efficiency, and comply with hospital and regulatory protocols.

• Direct and oversee all daily laundry operations, including sorting, washing, drying, folding, mending, and distribution of linens and garments.
• Ensure timely processing and delivery of clean linens to various hospital departments (e.g., patient rooms, operating rooms, clinics), adapting to fluctuating hospital census and urgent demands.
• Monitor and manage inventory levels of clean and soiled linens to meet hospital demand, preventing shortages or overstocking, and conducting regular physical counts.
• Implement and maintain efficient workflow processes to optimize productivity, reduce turnaround times, and minimize waste.
• Supervise, train, and mentor laundry leads and staff, providing ongoing guidance, constructive performance feedback, and professional development opportunities to enhance skills and career growth.
• Schedule staff shifts, approve time-off requests, and handle disciplinary actions in accordance with HR policies to ensure adequate staffing levels and compliance.
• Conduct regular team meetings to communicate departmental goals, policy updates, performance metrics, and address any operational challenges or staff concerns.
• Foster a positive, inclusive, and collaborative work environment, promoting teamwork, accountability, and high morale.
• Conduct annual performance reviews for all direct reports, setting clear objectives and identifying areas for improvement.
• Regularly inspect cleaned linens and garments for quality, cleanliness, damage, and proper folding/packaging, ensuring they meet hospital standards before distribution.
• Implement and monitor proper handling, storage, and disposal procedures for soiled, contaminated, and infectious linens to prevent cross-contamination.
• Maintain accurate and detailed records of laundry production volumes, inventory movements, equipment maintenance, staff training, and incident reports for quality assurance and audits.
• Participate in internal and external audits, providing necessary documentation and implementing corrective actions as required.
• Oversee the proper operation, routine cleaning, preventive maintenance, and troubleshooting of all laundry equipment (e.g., industrial washers, dryers, ironers, folders, carts).
• Coordinate efficiently with hospital maintenance personnel or external vendors for routine servicing, emergency repairs, and calibration of machinery to minimize downtime and extend equipment lifespan.
• Ensure staff adhere to all safety protocols, including the proper use of personal protective equipment (PPE), safe handling of chemicals (MSDS knowledge), ergonomics, and emergency procedures.
• Conduct regular safety inspections of the laundry facility, identify potential hazards, and implement corrective measures promptly to maintain a safe working environment.
• Investigate all incidents, accidents, and near-misses, completing necessary reports and implementing preventative strategies.
• Identify and implement opportunities for process improvements, energy conservation, and cost-saving initiatives without compromising linen quality, safety, or service levels.
• Monitor and analyze key performance indicators (KPIs) such as linen loss rates, utility consumption, and labor costs to drive efficiency.
• Liaise effectively and proactively with other hospital departments (e.g., nursing, environmental services, supply chain, infection control) to anticipate linen needs, coordinate deliveries, and promptly resolve any service-related issues or complaints.
• Prepare and present comprehensive reports on operational performance, challenges, achievements, and future plans to hospital management.
• Address and resolve staff and departmental concerns, conflicts, and grievances in a timely, fair, and effective manner, escalating to HR when necessary.
• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

• Laundry Leads and Laundry Staff

Day 1 Regular