Dealership Operations Manager

Southeastern Equipment is looking for an Operations Manager with responsibilities for parts and service activities for the Indianapolis Branch.
Job Purpose:
As Operations Manager you are responsible for developing and executing all Parts & Service (hereby known as Product Support) activities within your assigned Branch. You lead the branch to achieve highest safety standards, customer & employee satisfaction and profit expectations of the shareholders. You communicate our company values, our vision and mission through your actions and words.
Essential Job Duties:

• Provide day-to-day hands-on leadership and oversight of branch Product Support activities
• Spearhead the development, communication and implementation of operational strategies that support our annual business plan objectives and key performance metrics
• Responsible for the measurement, adherence, execution and reporting of all service & parts operation’s activities
• Responsible for the measurement, adherence, execution and reporting of all product support sales activities
• Generate annual budget and ensure that financial targets are met; analyze operational results; develop, document and implement action plans to address any variances versus plan
• Motivate and lead a high-performance team of Department Managers & PSSR’s
• Attract, recruit and retain required staff, while providing mentoring as a cornerstone to career development; foster a success-oriented, accountable environment within Product Support operations.
• Ensure that an orderly and safe environment is provided for all branch employees and that all operations achieve safety performance targets and adherence to our Health, Safety and Environmental standards
• Foster an environment that focuses on proactively delivering customer satisfaction results as well as high employee morale
• Lead and support facility maintenance for Parts & Service real estate space, common facility space and landscaping
• Developing relationships with all key vendor personnel related to Product Support activities.

Other Duties:

• Work well with sales department to increase market share of new/used equipment sold
• Understand and abide by Human Resource policies and requirements.
• Work with accounting department to understand risk and liability concerns. Ensure all accounting of parts & service are being handled according to general accounting principles and managed by our business operating system as designed.
• Provide fast and effective equipment repair support to our Rental business.
• Reviewing personnel matters such as hiring, firing, written warnings, raises, and reviews with supervisor

Qualifications:
Minimum requirements:

• 4-year BA or BS degree and minimum 6 years managerial experience in a related field.
• Demonstrated track record of successful leadership in a previous role
• Preferred working knowledge of parts and service operations.
• Proven record of successfully working in a team-based environment.
• Superior communication skills (active listening, writing, speaking, and telephone)
• Excellent customer service skills
• Financial acumen, including ability to understand an income statement and balance sheet
• Ability to champion and lead change; assist employees in accepting change
• Demonstrated ability to grow and manage business to business sales
• Computer skills (Excel, Word, Outlook)

Benefits include Competitive Compensation with BONUS opportunities, company apparel, PTO, medical insurance, dental, vision, critical illness and life insurance, 401K, and paid vacation. EOE.

Job Type: Full-time

Work Location: Multiple Locations