What are the responsibilities and job description for the Receptionist, Medical position at Southeastern Michigan Health Association (SEMHA)?
Description
LOCATION: Wayne County Healthy Communities - Hamtramck, MI 48212
POSITION SUMMARY: The Medical Receptionist position, offered by SEMHA at the Wayne County Healthy Communities clinic will facilitates the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.
Essential Functions
Employment Type: Full-Time
Classification: Non-Exempt
Benefits
Please contact SEMHA HR Department @ (313) 873-6500 if you need assistance to upload resume, cover letter, and/or make application online.
LOCATION: Wayne County Healthy Communities - Hamtramck, MI 48212
POSITION SUMMARY: The Medical Receptionist position, offered by SEMHA at the Wayne County Healthy Communities clinic will facilitates the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.
Essential Functions
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.
- Call patients to remind them of upcoming appointments and to help them schedule testing for off site services
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Comforts patients by anticipating patients' anxieties; answering patients' questions, maintaining the reception area.
- Ensure s availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating persona l and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges: controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Notifies medical assistants and other clinical staff when important shipments (e.g. vaccines) arrive.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Can answer phone calls promptly and answer multiple phone lines
- Able to speak to angry patients in a calm manner and diffuse tense situations
- Work with providers and clinical staff to coordinate care for patient
- Valid driver license and reliable transportation is required
- High School diploma or equivalent required
- Medical Assistant Certificate preferred
- Must have excellent written & verbal skills
- Must have basic understanding of medical terminology.
- Must have basic understanding of patient charges and insurance information.
- Responsibility for maintaining records, reports, deadlines.
- Responsibility of knowing how office machine/equipment must be operated
- Physical demands/ emotional demands and any other demands usual or unusual.
Employment Type: Full-Time
Classification: Non-Exempt
Benefits
- Health insurance, Dental insurance, and Vision insurance
- Paid time off (Holidays, Vacation, Personal, & Sick time)
- 401a & 403b (Retirement plans)
- Long Term Disability
- Employee assistance program
- Group Life Insurance
- Various Voluntary Benefit Option
Please contact SEMHA HR Department @ (313) 873-6500 if you need assistance to upload resume, cover letter, and/or make application online.
- Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**
- SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **
- SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. ** Requirements:
Salary : $17 - $20