Retail Account Servicing Specialist

Description

PRIMARY PURPOSE OF JOB

Assists with various retail account servicing operational duties in order to offer excellent customer service to our branches and customers. 

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS          

• Reviews Internet Banking secure message contact changes;
• Performs account clean up;
• Assists branches to service customers;
• Assists branches with account maintenance questions
• Performs monthly reviews of Credit Cards;
• Performs maintenance on various accounts;
• Opens new lead accounts;
• Coordinates branch supply orders;
• Processes charge off disputes;
• Reviews overdrawn accounts and requests;
• Assists branches and external customers with charged off accounts;
• Assists with administration of daily ODP program processing; and,
• Completes and performs any other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Good organizational skills;
• Excellent customer service skills;
• Good interpersonal communication and computer skills; and,
• Highly attentive to detail and able to multi-task in a fast-paced environment.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.

CORE COMPETENCIES
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and   activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Applied Learning – Assimilating and applying new job-related information in a timely manner.

Engagement Readiness – Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.

Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.

Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Salary : $25,600 - $32,400