Triage and Scheduling Specialist

Reports to: Scheduling Supervisor Department: Scheduling

Job Type: Full-Time FLSA Status: Non-Exempt

Location: Colorado Springs Revised: November 1, 2022

General Purpose

The Triage Scheduling Specialist position responds to and processes patient requests for appointments, rescheduling and cancellations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities

• Answers phones.
• Triages requests for appointments.
• Monitors phones messages and responds or redirects to appropriate parties.
• Schedules and reschedules appointments.
• Performs triage of patient needs.

Other Duties/Responsibilities

• Performs new patient data entry.
• Attends team and staff meetings.
• Performs other duties as assigned.

Supervisory Duties (if any)

• None

Job Qualifications

Knowledge, Skills, and Ability:

• Knowledge of retinal and ophthalmic sciences.
• Possesses organizational skills.
• Ability to use internet, email, MS Office, and other job-related software products.
• Ability to communicate effectively both orally and in writing.
• Ability to work with minimum supervision.
• Demonstrates self-motivation and reliability.
• Ability to evaluate information and circumstances and make appropriate recommendations.
• Ability to be a team player.
• Ability to type 40 WPM.

Education or Formal Training:

• High School Diploma required

Experience:

• Receptionist experience preferred.

Working Conditions and Other Conditions of Employment

Working Environment:

This job operates in a fast paced, professional office environment and routinely required the use of standard office equipment such as computers, phones, and photocopiers. Most of the offices are open and modular in layout. Work may involve moderate exposure to ambient or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

This role can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted.

Other Conditions of Employment:

• Willingness to submit to mandatory random drug screening.
• Willingness to accept temporary assignments and ability to drive to and from other office locations.
• Reimbursement for mileage will be made at the current IRS rates.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.