What are the responsibilities and job description for the Parts Associate position at Southern States Material Handling?
Southern States Material Handling is more than just forklifts- we offer complete warehouse solutions! We pride ourselves in successfully partnering with our customers to offer resolutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, automation and warehouse organization, Southern States Material Handling solves problems.
As a Parts Associate with Southern States Material Handling : Contribute to making Southern States Material Handling a leader in the material handling industry by effective parts inventory, management, and delivery of parts to customers.
Come be a part of our Toyota & Raymond family!
Top of the Line Benefits!!
- 401(k) with company matching
- Dental insurance
- Health insurance
- Vision Insurance
- PTO and Vacation
- Paid Holidays
- Flexible Spending Account
- Life Insurance
What you Need/Basic Qualifications:
- Prefer 1-2 years in parts sales.
- Valid State Driver's license
- Forklift or material handling parts sales experience or product knowledge is highly desirable.
- Proficiency with MS Office including Word, Excel, Outlook
- Windows XP knowledge
- Ability to type 25 wpm.
- Goal-oriented and ability to self-start and take on new challenges.
- Demonstrate above average time management, organizational, creativity, and cooperation skills Exceptional customer service and telephone etiquette.
- Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments.
- Excellent verbal and written communication skills
- Ability to effectively present information and respond to questions one-on-one and in small groups with customers, managers, and other employees.
- Critical thinking and problem-solving skills
- Ability to lift up to 55 lbs.
Education and Certification Needed:
- High school diploma or GED
- At least 12 months related work experience, or combination of education and work experience
- Current ASE Parts Specialist Certification P1 or P2 is highly desirable.
What you'll Do:
- Maintain customer consignment physical inventories.
- Visit assigned customer locations weekly and perform physical count of parts inventory.
- Log the difference between what customer has versus predetermined set level ensuring that next time customer location is visited, this used inventory is replenished.
- Maintain a log on each customer consignment that shows customer name, last inventory date and last parts stocking update.
- Gather parts to fulfill orders and load them into delivery vehicle.
- Unload parts at customer location according to their specifications
- Review any suggestions for stocking amounts/levels with Parts manager before making or suggesting changes with customer.
- While at customer sites, survey regularly for additional sales/solutions opportunities.
- Always focus on safety while driving and delivering parts.
- Ensure SSMH delivery vehicles are returned to the branch nightly unless specifically approved by the Branch Operations Manager.
- If consignment duties are complete for the day/week, perform regular parts associate duties (see below).
Parts Associate Major Responsibilities:
- Answer incoming parts calls and process customer orders.
- Process parts orders for road and shop technicians
- Assist and interact with walk-in customers.
- Lookup parts in electronic catalogs
- Create sales quotes and invoices.
- Operate a forklift to assist in loading/unloading parts and managing inventory as required at branch location.
- Conduct inventory.
- Ability to work in a constant state of alertness and safe manner.
- Additional duties may include:
- Put away stock.
- Locate items in inventory.
- Press tires
- Service van replenishment
