What are the responsibilities and job description for the Reception Desk Manager position at Southgate at Shrewsbury?
Southgate at Shrewsbury is a continuing care retirement community looking for a Reception Desk Manager to join our team. Southgate at Shrewsbury is a beautiful work environment. Located one mile from Routes 9, 20 and 140.
A full-time (40 hours/week) opportunity for a professional who works well with seniors and is a team player. Hours for this position are Monday through Friday, 7:30AM – 4PM. Holidays are required.
Essential Responsibilities:
- Handle incoming telephone calls and direct them accordingly.
- Greet Residents, family members, and visitors in a professional and courteous manner and assist/direct them accordingly.
- Receive, sign for, sort, and log all mail and packages that get delivered.
- Set up transportation requests for Resident appointments.
- Oversee drivers and part-time receptionists.
- Maintain the desk in a neat and orderly manner.
- Respond to emergency situations by contacting the appropriate staff members and/or 911 if necessary.
- Update the Communication Book on a regular basis.
- Maintain and update the Policy & Procedure Binder as needed.
Job Qualifications:
- Knowledge of basic telephone systems and office equipment (copy, fax, and postage machines).
- Knowledge of computer programs necessary for the position (Microsoft Word, Outlook, and Excel).
- Skilled at multitasking and ability to handle all incoming phone calls and visitors in a pleasant and courteous manner.
- Provide clerical support and represent the company in a professional manner.
- The ability to respond calmly to emergency situations is essential.
- The ability to communicate in English both orally and in writing is essential.
- Focused and dedicated to providing excellent customer service.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $41,800 - $53,000