International Services Specialist

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

BASIC PURPOSE:
This position is responsible for, but not limited to, processing transactions in various operational systems with a high degree of accuracy. Works in a fast-paced environment balancing multiple requests simultaneously. Independently leverages technology and resources to achieve routine efficiencies. Provides extraordinary customer service in a professional team environment. This is a part-time position that will be based onsite at our Atlanta office.

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Provides extraordinary customer service to customers, colleagues and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication
• Responsible for the accurate processing of international transactions through various systems which includes the entry of detailed information for accounts, wire processing, trading foreign currency, processing settlement transaction, processing check transactions, determine decision of OFAC issues, etc.
• Leverages technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc.
• Researches and resolves issues independently
• Provides knowledge sharing with team members to strengthen understanding of processes, controls and regulatory requirements
• Participates in proactive team efforts to achieve departmental and company goals
• Remain knowledgeable of changes affecting processing that may create operational or service opportunities
• Apply knowledge of compliance (BSA/AML, OFAC, etc.) to transaction processing and escalate questionable situations
• Strive to achieve an in-depth understanding of international processing as well as a general understanding of other Division services
• Maintain good relationship with internal and external customers, management team, and other contacts
• Ensure that the Bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• All other tasks, responsibilities or duties, as directed by management

• Must have strong communication skills characterized by excellent writing and speaking skills
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation
• Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions to the letter
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
• Must be able to hear and communicate with coworkers and customers throughout the day

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank's grooming and dress codes
• Must demonstrate excellent interpersonal skills with customers and coworkers
• Must be willing to function as a team member
• Must be willing to demonstrate commitment to the bank's mission and goals

• Minimum high School diploma or general education degree (GED)
• 0-2 years related experience and/or training
• Excellent verbal and written communication skills
• Must be familiar with email systems, Microsoft Office products including Word, Excel and PowerPoint, Internet Explorer and basic personal computer skills
• Possess and ability to provide fast, professional and accurate information
• Capable of working at a fast-paced environment
• Ability to consistently meet service level standards and goals
• Ability to manage multiple requires simultaneously
• Problem solver, resourceful, independent worker
• Works at faster than average pace
• Positive attitude
• Attentive to details
• Organized, able to multi-task, and flexible
• Confident, competitive, ability to provide clear and concise communication
• Team Environment Oriented

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.