What are the responsibilities and job description for the Customer Service Representative position at Southwest Business Corp?
A company is looking for a Customer Service Representative in Banking Services.Key ResponsibilitiesResolve inbound calls regarding financial inquiries and account issuesMeet or exceed quality expectations to ensure customer satisfactionHandle complex calls with minimal assistance and refer high-level issues as neededRequired Qualifications and EducationHigh School Diploma or equivalencySome college coursework in Business, Management, Communications, Marketing, or related field preferred1-2 years of experience in a call center or related environment, preferably in insurance or bankingAble to operate a computer and basic office equipmentTyping speed of 40 WPM accurately