What are the responsibilities and job description for the Clinical Diagnostics Account Representative position at Southwest Labs?
Responsibilities
- Provide customer service support for new and existing accounts
- Onboarding and training for all SWL products and services
- Phlebotomist support
- Fulfill supply orders
- Troubleshoot client portal and ordering issues
- Work with various departments in lab to correct order and billing issues
- Maintain high level of customer service to clients
- Create SOPs for clients to ensure successful user experience is maintained
- Ensure HIPPA and regulatory compliance
- Assist Territory Manager with staffing and logistics support
- Weekly and monthly territory planning TM
- Manage Phlebotomists/Collectors including PTO and schedules
- Conduct Phlebotomist reviews with Phlebotomist Manager and TM
- Set appointments to present products and services for new and existing accounts
- Assist Territory manager with various tasks as needed
- Attend industry conferences and trade shows
- Coordinate lunches and breakfast for educational presentations
- Assist with meeting or exceeding sales and service initiatives set forth by Territory Manager
Salary : $55,000 - $65,000
Customer Account Representative
Rent-A-Center -
Colorado, CO