Pension Customer Service Representative

The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits.

Responsibilities:

Customer Service

• Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
• Respond to and resolve complex issues, including those escalated by members.
• Serve as primary, daily contact to clients on delivery of services.
• Resolve complex plan provision questions and issues addressed.
• Raise issues as appropriate to Team Supervisor or Department Manager.
• Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Skills/Abilities:

• Ability to speak, read and write in both English and Spanish highly preferred.
• Minimum 40 WPM and 3,000 KPH proficiency
• Ability to maintains current knowledge of all plans eligibility & enrollment rules to provide correct information to plan participants and providers.
• Professional, client-focused approach to colleagues and assignments.
• Strong oral and written communication skills with exceptional attention to detail.
• Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
• Strong dedication to follow-through on all tasks and assignments.
• Ability to sit for long periods of time operating a computer keyboard.

Employee Benefits Program

• COMPANYPROVIDESHealthcare benefits includingMEDICAL, DENTAL($1,500 per year,$1,000 per year for Plan B),VISION,SHORT-TERM DISABILITYbenefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week forFULL FAMILY COVERAGE.
• COMPANY PAIDsupplemental dental coverage of $1,000 per yearfor Employee.
• COMPANY PAIDLONG TERM Disability & Life/AD&D coverage.
• 401K Planincluding company match up to 5%.
• COMPANY PAIDadditional pension plan entirely funded by the company.
• EXCEPTIONAL TIME OFFpackage including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
• Annual, automaticpay increases.

SouthwestService Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics