Patient Care Coordinator

Overview

Spa Medicca is a premier, five-star medical spa providing a full-service menu of aesthetic medicine and skincare treatments. We are proud to be recognized as a Top 150 medical spa practice, ranking in the top 1% in the entire United States for Botox, Juvéderm, and CoolSculpting procedures. We are seeking a dedicated Patient Care Coordinator to join our healthcare team at our new location in Mason, OH. The ideal candidate will play a crucial role in ensuring the smooth operation of our medical office and providing exceptional patient care.

Duties:

• Serve as the primary point-of-contact for all patient inquiries including, telephone, email, form leads, and website.
• Commitment to delivering outstanding customer service in all circumstances.
• Selling products and services to new and existing customers.
• Understanding customer needs and communicating how products or services can add value.
• Demonstrated ability to incorporate continuous quality improvement in accordance with established practice standards.
• Able to successfully manage multiple projects simultaneously, including prioritization of tasks, shifting of deadlines, coordination with multiple departments and individuals, implementation of organizational and tracking processes, etc.
• Skillful in adapting a well-spoken communication style to interact with a variety of personality types, while ensuring any message is conveyed clearly and concisely.
• Able to work effectively with physicians and staff members to prioritize and organize daily, weekly, and monthly tasks. Maintaining a positive and professional attitude with all staff.
• Capable of processing requests for information quickly and accurately, and involving other employees, when appropriate, to ensure patient needs are met.
• Dedication to presenting a professional and positive image to both internal and external customers.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality

Experience:

• 3-5 years of experience working in the health care of customer service industry
• Familiarity with the health care industry and/or medical practice operations such as, patient privacy practices, and medical terminology is preferred, but not required.
• History of being proactive and resourceful, especially in situations with limited guidance
• Equivalent combination of education and experience may be considered

Required Skills:

• Strong computer skills with working knowledge of the latest versions of Microsoft Office and Meevo; ability to work in other programs and quickly adapt to new software.
• Exceptional oral and written communication skills; capable of maintaining a high level of professionalism at all times and representing the practice appropriately in emails, telephonically, and in conversation.
• Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein. Willingness for continued learning.

Education:

• High school or equivalent

Job Type: Full-time, 36-40 per week

Schedule: Monday to Friday

Pay: $18.00 - $22.00 per hour

Experience: Customer service: 3 years (Preferred)

Ability to Commute: Mason, OH 45040 (Required)