What are the responsibilities and job description for the Hotel Front Desk Agent position at Spark by Hilton Kent?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the smooth operation of the front desk.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to respond to calls promptly and courteously.
- Provide information about hotel amenities, services, and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain cash handling procedures.
- Assist in managing guest relations to foster repeat business.
Skills
- Strong phone etiquette to communicate effectively with guests over the phone.
- Multilingual abilities are a plus for enhancing guest interactions.
- Knowledge of hospitality management principles is preferred.
- Experience in hotel or front desk operations is advantageous.
- Excellent guest services skills with a focus on building rapport with guests.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Familiarity with hotel management software is beneficial.
Join our team as a Front Desk Agent where your commitment to excellent service will make a difference in our guests' experiences!
Job Types: Full-time, Part-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Employee discount
- Paid time off
Ability to Commute:
- Kent, WA 98032 (Required)
Ability to Relocate:
- Kent, WA 98032: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $23