Director of Operations

About Spark Car Wash

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast and headquartered in Summit, NJ. Our mission is to become the premier car wash brand in the market by providing consistent excellence to our customers and an enriching environment for our employees. Spark is in the process of launching multiple best-in-class locations with a vision of becoming the largest operator in the region.

Position Summary

Spark is seeking a Director of Operations to lead our Store Operations team and serve as a key steward of our culture, operational standards, and long-term growth. Reporting directly to the President of Operations, this leader will shape the future of Spark's operating model and play a vital role in preparing our organization for rapid scale.

This is a high-impact leadership role ideal for someone who thrives in fast-paced, entrepreneurial environments and is motivated by the opportunity to build something extraordinary from the ground up. The Director of Operations will directly influence how our sites operate, how our people grow, and how our customers experience the Spark brand every day.

Key Responsibilities

1. Build a High-Performance Operations Team

At Spark, culture is central to everything we do—and the Director of Operations is its primary champion across the field.

You will:

• Recruit, hire, and develop a world class team of District managers, General Managers and future leaders
• Mentor and coach leaders through individualized development plans focused on long-term career progression
• Foster a work environment that is challenging, supportive, and deeply rewarding—one where top performers thrive and team members feel valued

2. Drive Operational Excellence Across All Sites

You will define what "best-in-class" means at Spark—and ensure it is delivered consistently across every wash.

Responsibilities include:

• Setting the benchmark for industry-leading customer experience, informed by competitive analysis and multi-unit retail best practices
• Designing and continuously improving systems, SOPs, and workflows that scale with organizational growth
• Leading strategic initiatives that enhance performance, efficiency, and service quality

• Accountable for building and enforcing a safety culture, risk mitigation practices, emergency response protocols, and loss prevention strategies

3. Drive Financial Performance and Support Sustainable Growth

Your leadership will directly impact Spark's profitability and its ability to grow responsibly and strategically.

You will:

• Collaborate on store-level forecasts, budgets, and performance targets
• Manage store-level expenses, including payroll, chemicals, utilities, and maintenance—to deliver both quality and efficiency
• Optimize labor management practices to maintain high service levels while controlling costs

4. Build Solid Relationship with Corporate Partners

You will:

• Maintain strong communication channels between field teams and the corporate office to support alignment, transparency, and rapid problem-solving

• Create a Leadership Development Program (LDP) that empowers team members at all levels to grow, advance, and reach their fullest potential
• Partnering closely with the Product team to ensure our tunnel equipment and site amenities meet the highest standards of reliability, safety, and innovation
• Partner with the Marketing team to drive membership growth and execute promotional programs that fuel revenue
• Partner with the Facilities Management and Construction Teams to coordinate work on existing stores and future openings
  
  
  

• Bachelor's degree
• 15 years of progressive experience in operations, including at least 5 years in senior leadership roles (VP, Director, or equivalent) within a multi-unit, consumer-facing, or growth-oriented business
• A strong track record of delivering operational excellence, driving financial performance, and scaling teams and systems

Leadership & Management Skills

• Exceptional communication and interpersonal skills; able to influence, inspire, and collaborate across functions and levels

• Demonstrated success driving cultural change while improving processes, performance, and efficiency
• Excellent leadership skills with the ability to recruit, develop, and retain high-performing teams
• Highly organized, self-motivated, and able to hold teams accountable to high standards of execution
• Strong time-management skills and the ability to prioritize effectively in a fast-paced environment
• Ability to conceptualize, think strategically, and translate ideas into actionable plans

Problem Solving & Innovation

• Creative, resourceful thinker who seeks quality solutions and continuous improvement opportunities
• Proven ability to manage ambiguity, adapt quickly to evolving business needs, and remain proactive in addressing challenges

Technical Skills

• Advanced proficiency with the Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Comfort with operational systems, reporting tools, and technology-driven processes

Other Requirements

• Willingness to travel throughout NJ, NY, and PA, including approximately 25% overnight travel
• Valid driver's license; ability to meet company MVR requirements
• Comfortable working both indoors and outdoors in varying weather conditions
  

Physical Requirements

• Must be able to lift up to 50 lbs. and perform physical task as required
• Ability to bend, kneel, squat, and climb stairs or ladders
• Ability to walk and stand for long periods of time
  
  
  

• Competitive base salary plus annual bonus
• Comprehensive health benefits including medical, dental, and vision
• 401(k) with company match
• Four weeks paid vacation
• Company fleet vehicle (authorized for commuting)
• Company laptop and branded gear
• Free car washes at all Spark locations