E Commerce Service Manager

E-Commerce Manager / Customer Service Representative

📍 Location: Hialeah, FL 33010

🕘 Monday to Friday | 9:00 AM – 5:00 PM

💼 Full-Time Position

We are the leading provider of party supplies in America, specializing in weddings, birthdays, gender reveals, and more. We operate across multiple e-commerce platforms and marketplaces, providing exceptional products and customer service.

We are looking for a proactive and results-driven E-Commerce Manager / Customer Service Representative to oversee our online sales and customer experience. This role is crucial for driving business growth and ensuring customer satisfaction.

✅ Develop and execute e-commerce strategies to increase online sales and improve customer experience.

✅ Manage and optimize product listings, pricing, and inventory across Amazon Seller Central, BigCommerce, and other platforms.

✅ Oversee social media content creation and marketing on Instagram, Facebook, and TikTok.

✅ Create invoices using QuickBooks and process returns/refunds efficiently.

✅ Audit and optimize product listings for better customer experience and increased revenue.

✅ Stay updated with e-commerce trends, marketing automation tools, and digital marketing best practices.

✅ Answer customer phone calls and respond to messages across online platforms.

✅ Assist customers professionally, ensuring satisfaction and retention.

✅ Display excellent phone and email etiquette while managing customer inquiries and concerns.

✅ Effectively update and maintain customer information in databases.

✅ Think outside the box to provide the most effective solutions to customer issues.

🔹 Proven experience in e-commerce management or customer service.

🔹 Strong knowledge of e-commerce platforms like Amazon Seller Central & BigCommerce.

🔹 Proficiency in social media marketing and content creation.

🔹 Familiarity with QuickBooks for invoicing and refunds.

🔹 Basic HTML knowledge for website updates.

🔹 Graphic design experience (Adobe Creative Suite) is a plus.

🔹 Excellent communication skills (both verbal & written).

🔹 Strong analytical skills to track and optimize online sales performance.

🔹 Ability to multitask and work independently in a fast-paced environment.

✔️ Competitive salary & growth opportunities

✔️ Be part of a thriving e-commerce business

✔️ Dynamic and collaborative team environment

✔️ Opportunity to contribute to a growing brand

• 📢 Apply Now! If you are passionate about e-commerce, customer service, and digital marketing, we want to hear from you!