What are the responsibilities and job description for the Community Manager position at Sparrow Partners?
Are you a servant leader who is passionate about creating a supportive and nurturing environment both for your team and for those you serve? Are you naturally curious and always looking to develop meaningful relationships with those around you? If this sounds like you, this may be the perfect fit!
The Role
We are looking for a Community Manager to manage the day-to-day operations of one of our Active Adult 55 communities. Reporting to a Regional Manager, this is an exciting opportunity to help us achieve our mission of building community for our residents and develop an amazing team. This position is located in Austin, TX 78739 .
What You’ll Do…
- Manage and lead all phases of on-site operations including budget management, resident communications, daily activities, management of maintenance and housekeeping teams
- Hire, train, develop, motivate and inspire a small team
- Develop strong personal relationships with residents; solicits feedback on an ongoing basis and strives to continually improve resident experiences
- Achieve high resident satisfaction and retention
- Achieve established budgeted financial and operational goals including revenue, occupancy, expense management
- Keep team apprised of organizational updates and priorities
- Establish and maintain high expectations for the upkeep of the property and swiftly addresses concerns
- Process applications, credit/criminal background screening; prepare leases and move-in packages to ensure a smooth resident experience
- Manage rent collection, rent increases, lease files, delinquent accounts, payment of invoices and evictions
- Execute and perform activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
- Supports sales activities including lead generation, qualification, tours, and closing; acts as a partner and back up to Sales Manager
Qualifications
- A high school diploma and a minimum of 5 years professional management experience preferably in multifamily housing, Active Adult, or hospitality
- Experience with lease-up properties preferred
- Experience with property management software (Yardi/RentCafe preferred)
- Experience maintaining financial records, managing budgets, and financial reporting
- Servant leader mindset
- Experience hiring, developing, and leading a team
- Strong relationship building skills
- Purpose driven and passionate about making a difference in other’s lives
- Skilled at navigating conflict
- Naturally curious and always striving to improve
- Self-aware and coachable
- Possesses strong communication skills with a proven ability to build collaborative partnerships
- Proactive, solutions oriented and accountable
- Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operation
- Flexibility to work nights, weekends, and/or holidays when required
- Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
Some of the Reasons You’ll Love Working With Us
- Purpose driven culture
- High employee engagement scores Best Place to Work award recipient
- Health, dental and vision benefits
- Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
- 401K retirement plan with healthy employer match
- Generous paid time off
- Paid Parental Leave
- Bonus opportunities
- Flexible work environment
“Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees in an attempt to present candidates. Such correspondence will be blocked and reported as spam.”
About Sparrow
Founded in 2017, Sparrow is at the forefront of one of the fastest-growing housing segments in the nation focused on Active Adult 55 communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state-of-the-art construction, and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US. To learn more, visit: https://SparrowLiving.com.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you’ve gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.