Virtual Property Manager

FreeUp Storage is a premier self-storage provider committed to delivering exceptional customer service and innovative solutions. We leverage cutting-edge technology to streamline storage operations and provide a seamless experience for both customers and staff.

The Virtual Property Manager plays a critical role in ensuring the seamless operation, security, and profitability of our self-storage facilities. This position will be based in either Hixson, TN or Lincoln NE. By leveraging industry-leading technology, they will provide exceptional customer service, optimize occupancy, and maintain high operational standards, all while working remotely.

Requirements

Objectives and Responsibilities:

• Customer Service & Sales
• Assist customers with unit rentals, lease agreements, payments, and account management via Swivl and StoreEase
• Respond to all customer inquiries within 24 hours and resolve concerns professionally
• Maintain a 4.5 star rating on Google Reviews through excellent service, with 80% of rentals leaving a review
• Implement sales strategies to maintain 90% occupancy and meet/exceed Protection Plan sales goals
• Ensure at least 80% enrollment in Auto-Pay to optimize collections
• Facility Management
• Use StoreEase's Virtual Management Operating System (VMOS) to monitor and manage remote facility operations
• Track access logs and surveillance systems to ensure security compliance
• Oversee maintenance requests, ensuring acknowledgment within 24 hours and resolution within 72 hours
• Conduct virtual property audits, maintaining compliance with company standards
• Administrative & Operational Efficiency
• Process rental agreements, payments, and tenant accounts using StorEDGE with 100% accuracy
• Maintain detailed facility records and generate operational reports as needed
  
  

Competencies:

• Customer-Centric Mindset - Delivers excellent service, quickly resolves issues, and ensures high customer satisfaction and retention
• Technology Proficiency - Expertly navigates StorEDGE, StoreEase, and VMOS to manage operations, security, and tenant accounts remotely
• Problem-Solving & Decision-Making - Quickly assesses situations, resolves issues independently, and makes data-driven decisions to optimize operations
• Operational & Sales Acumen - Drives occupancy, revenue, and Protection Plan sales while maintaining Auto-Pay enrollment and pricing strategies
• Attention to Detail & Compliance - Maintains accurate records, conducts virtual property audits, and ensures all facilities meet company standards
  
  

Qualifications:

• Previous experience in self-storage management, property management, or a related field
• Proficiency in using StorEDGE, StoreEase, and VMOS
• Strong communication and problem-solving skills with a customer-first approach
• Ability to work independently and make sound operational decisions
• High school diploma or equivalent (college education in business, real estate, or a related field is a plus)
  
  

Benefits

• Competitive Full Time Hourly Rate: $20-$22 per hour
• Bonus opportunities
• Comprehensive benefits including 401k with company matching
• Company paid health, vision, dental, short-term disability, and life insurance
• Paid time off