What are the responsibilities and job description for the Member Service Manager position at Spectra Credit Union?
Job Title- Member Service Manager
Company- Spectra Credit Union
Are you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?
Position Overview
The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.
What qualities are we looking for in a Member Service Manager?
- Leadership: Ability to inspire, motivate, and develop a team.
- Communication: Excellent oral and written communication skills.
- Problem-solving: Strong analytical skills and the ability to effectively resolve member and employee issues.
- Member Focus: Commitment to providing outstanding member service.
- Organizational Skills: Detail-oriented with excellent time management and organizational abilities.
- Adaptability: Ability to handle multiple priorities and work under pressure.
The position’s essential duties include the following:
- Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.
- Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.
- Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.
- Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.
Education
A two-year college degree or completion of a specialized course of study at a business or trade school is required.
Experience
Previous Business Development experience is desired.
Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!