Community Health Caseworker

JOB SUMMARY: The Community Health Caseworker position will provide direct care services including crisis intervention if necessary to Spectra Health patients. They will work within the integrated team to plan and implement programs to meet the social and emotional needs of patients and their families at Spectra Health. They will collaborate with team members to coordinate patient care within Spectra Health and with community agencies. Community Health Caseworker duties include assessing, planning, and implementing care plans for patients as well as monitoring and evaluating those cares plans to meet the patient's health and human service needs. The Community Health Caseworker reports to the Social Services Manager.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES

• Review and comply with regulatory standards.
• Strict adherence for privacy and confidentiality, for both patients and employees of Spectra Health
• Champion Spectra Health's organizational values of Compassion, Trust, Respect, Equity, and Inclusivity.
• Affirm Spectra Health's culture of safety by demonstrating actions and behaviors that consistently contribute to a positive and safe work environment for our employees and guests. (i.e., timely incident reporting, resolving hazards proactively, resolving privacy and security concerns, etc.).
• A positive approach to teamwork, building collaborative positive relationships throughout the organization in order to share knowledge and experience.
• Ability to work independently.
• Be part of the solution, supporting change and participating in activities to promote organizational leadership.
• Make decisions based on what's best for Spectra Health's patients.
• Attend mandatory trainings and attend at least 80% of departmental meetings.
• Adhere to all Spectra Health's policies and procedures and serves as a departmental champion of Spectra Health's Compliance Program activities.

ESSENTIAL JOB FUNCTIONS:

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and patient centered.
• Develop effective working relations and cooperate with medical and/or social services and housing teams throughout the entire case management process.
• Communicate with providers, staff and other agencies to coordinate patient care.
• Examine patient needs in order to determine what social services are required.
• Assist patients with connecting to the appropriate social service agencies.
• If appropriate, provide Free Through Recovery/Community Connect Care Coordination services to referred patients. Handle case assignments, draft service plans, review case progress and determine case closure.
• Provide case management and follow-up with Spectra Health patients.
• Ensure timely and effective use of Spectra Health services and referral resources.
• Assist with (or conduct) outreach efforts on behalf of Spectra Health.
• Assist with coordination and patient enrollment in Spectra Health's sliding fee program.
• Ability to understand, navigate, and communicate both billing and insurance complexities to patients.
• Ability to navigate and apply financial requirements to patient situations.
• Place follow-up calls to patients, as necessary. (i.e. patient complaints, missed appointments, etc.)
• Willingness to accompany patients to appointments within Spectra Health and with partner agencies.
• Willingness to transport clients if necessary.
• Willingness to complete paperwork with and on behalf of the patient as requested by the patient.
• Ability and willingness to work with Certified Interpreters on a regular basis.
• Ability to coordinate Certified Interpreters to meet patient needs.
• Establishes and maintains case files, referrals, and other related documents for the treatment of clients; prepares related documentation for civil commitment hearings or other legal proceedings; keeps abreast of patient data to ensure appropriate treatment and care are delivered.
• Ability to comply with data collection requirements.
• Other duties as deemed necessary by the Social Services Manager.

JOB QUALIFICATIONS:

Required:

• Bachelor's Degree in Social Work or related field
• Credentialed as an LBSW (Licensed Baccalaureate Social Worker) in North Dakota
• Valid Driver's License, Licensed and Insured Vehicle

Preferred:

• Master's Degree in Social Work or related field
• Credentialed as an LMSW (Licensed Master's Social Worker) or LCSW (Licensed Clinical Social Worker) in ND
• Credentialed as an LGSW (Licensed Graduate Social Worker), LISW (Licensed Independent Social Worker) or LICSW in Minnesota.
• Experience working in a clinical or hospital environment
• Experience working with homeless and transient populations
• Experience working with New American/Refugee populations
• Experience working with interpreters
• Ability to speak multiple languages
• Experience with program development, implementation, and evaluation

PHYSICAL REQUIREMENTS: The Community Health Caseworker is a position that exists in both an office, clinic, and community setting. When in the office setting the job requires the ability to sit for long periods of time at a desk or workstation. When in a clinical setting there would be long periods of time on one's feet, standing and moving throughout the clinical environment. Periodically, the position requires lifting or carrying items that would be appropriate in an office environment, not more than 20lbs.

REMOTE WORK: The Community Health Caseworker position is not eligible for full-time or hybrid remote work. For more information about remote work, please see HR Policy 1.29 - Remote Work.

**Spectra Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, or gender identity.

Salary : $18 - $21