Fraud Specialist

Title: Fraud Specialist/Fraud Operations Specialist I

Duration: 6 months

Location: Overland Park, KS

Hours of operation: Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work a flexible schedule including nights, weekends, and holidays.

Description:

• Conduct in-depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations, and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and violations of fraud policies that could adversely impact client.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process.
• Identifies issues and recommends solutions on team projects.

Position Summary:

• Reviews, identifies and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve the issue.

Position Requirements:

• At least 1 year of relevant experience is required.
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year of experience operating a computer in a Windows-based environment
• One year experience in fraud, customer service, or a call center environment Technology Requirements (I.E Programs, systems, etc)
• Phone skills, typing skills, and good communication skills

What does a typical day look like? (daily tasks)

• Phone calls, using Slack to communicate to the team, and reviewing documents to validate identity.

Preferred background/prior work experience?

• Customer service and call center skills
• Priority soft skills
• Good tone and communication skills as well as listening skills
• Role will support Fraud Mgmt.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.78/hr.