What are the responsibilities and job description for the Manager, Residential Inbound Sales position at SPECTRUM?
JOB SUMMARY
Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
- Motivate a team of individuals to meet or exceed established sales targets.
- Develop new sales strategies within the call center to maximize opportunities.
- Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
- Daily monitoring of activities to ensure quality standards are met or exceeded.
- Daily monitoring of individual and team sales performance.
- Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
- Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
- Handle all customer complaints and escalations as required.
- Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Knowledge of cable and telecommunications products and services
- Ability to work variable hours
- Ability to work a five-day work week which must include one weekend day
Required Education
Bachelor’s Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5
Call Center Sales Manager experience - 1
WORKING CONDITIONS
Office environment
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SIB530 2024-43737 2024
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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