What are the responsibilities and job description for the Customer Service Representative- St. Cloud, MN position at Spee-Dee Delivery Service?
Summary
The Customer Service Representative is responsible for receiving, investigating, and responding to all customer inquiries regarding shipments, service and concerns.
Full-time shift: Monday- Friday, 8:30AM-5:30PM or 9:00AM- 6:00PM
Essential Duties and Responsibilities
- Confers with customers via telephone or email in order to trace packages, arrange deliveries or to obtain details of complaints or compliments
- Contacts customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Acts as a liaison between customers and drivers to resolve delivery issues
- Communicates with the claims department and branch managers to resolve discrepancies
- Retrieves manifests and other shipper information to aid the process of tracing shipments
- Documents and records mis-deliveries, follow-ups, and alternate delivery addresses
- Obtains customer feedback information
- Performs other duties as assigned
Education and Experience
- High School diploma or equivalent required
- Customer service, administrative, or clerical experience preferred
- Excellent verbal and written communication skills
- Work requires excellent attention to detail and accuracy
- Work requires basic computer knowledge
- Professional telephone etiquette and good listening skills
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer and telephone
- Must be able to lift up to 15 pounds at times
EEO and Affirmative Action Statement
Spee-Dee Delivery Service, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
Salary : $16 - $18