What are the responsibilities and job description for the Technology Support Analyst position at SpeedX?
Technology Support Analyst
Can be based in Chicago, Los Angeles, or Dallas
Qualifications :
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
4 years experience installing, configuring or supporting business applications and some technology hardware
2 years experience with some programming languages and the willingness / ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge / experience of problem Management Tools
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
2 years Experience / knowledge in the following :
Unix / Linux Skills
Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc
Scheduling tools (Autosys, Control M, Tivoli)
Monitoring Tools ( Apps Dynamics, splunk)
Bachelor's / University degree in computer science, information technology, or equivalent experience
Responsibilities
The Application Support Analyst provides technical and business support for internal users.
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations.
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used.
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly.
Formulates and defines scope and objectives for complex application enhancements and problem resolution.
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users / clients, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Salary.com Estimation for Technology Support Analyst in Chicago, IL
$69,759 to $89,209
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Company Description Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies to help th...more
