What are the responsibilities and job description for the Temporary POS Associate position at Spencer's and Spirit Halloween?
Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”
At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
One Team / One Goal
We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
Responsibilities
We are seeking an Support Technician to ensure seamless operations and address emergent issues across various facets of our retail environment. This role involves handling initial problem identification, providing support for corporate office and point-of-sale (POS) systems, troubleshooting hardware, and overseeing network performance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently during non-business hours
- Assess initial problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service call to appropriate contractors, or escalating issues as necessary
- Provide first level support for internal corporate office issues, and second level of POS support by diagnosing and resolving various PC related problems ranging from software bugs to major hardware malfunctions
- Troubleshoot and repair various hardware equipment, such as routers, access points, switches, PCs, laser printer, receipt printers, cash drawer, barcode scanner, portable data terminals, etc.
- Support and monitor the installation and performance of store WAN equipment
- Assist the WAN team by providing first-level support
- Monitor store networks and inform the WAN team and other departments of outages and other changes
- Ensure that daily tasks are completed and all problems are attended to in the Supervisor's absence
- Perform operational functions of polling store data. Schedule, monitor and control the processing, transmission and retrieval of store data
Qualifications
- Associate's degree (A. A.) or equivalent from two-year college or technical school or two to four years related experience and/or training
- Must have leadership and training potential
- Must have troubleshooting skills and eagerness to learn
