What are the responsibilities and job description for the Customer Service Representative position at Spherion Staffing Corporation?
Customer Service Representative
Our client will consider entry-level college graduates as well as seasoned CSRs.
Location: Pleasanton, CA Assignment Length: 3–6 Months with potential to convert to permanent Pay Rate: $25-27/hr Depending on experience Spanish-speaking preferred but not required. Background check and drug screening required prior to start
Our client in Pleasanton is looking for a Bilingual Customer Service Representative to join their team in a busy call center environment. This is a great opportunity for recent college graduates or individuals early in their career to gain valuable customer service experience in a supportive and fast-paced workplace.
What You’ll Do:
Answer Customer Calls: Speak with customers by phone to take concrete orders, discuss delivery timing, colors, and product types. Provide friendly and professional service.
Enter and Update Orders: Accurately enter customer orders into the system, including delivery times, product details, and special requests. Make updates as needed and communicate any changes to the appropriate teams.
Communicate Policies Clearly: Help customers understand pricing, delivery details, and any additional charges (such as weekend deliveries or small loads).
Support the Team: Perform other administrative or support tasks as needed to help the call center run smoothly.
What We’re Looking For:
Education: High school diploma or GED required. College degree is a plus!
Language Skills: Proficiency in Spanish is a plus! Candidates must be able to communicate clearly and professionally in English.
Customer Service Mindset: A friendly, patient, and professional communicator who enjoys helping others.
Tech Skills: Comfortable using basic computer programs like Microsoft Word and Excel. Training on internal systems will be provided.
Experience: Previous customer service or call center experience is helpful, but not required. We’re open to training the right candidate with strong communication skills and a great attitude.
Salary : $25 - $27