Customer Service Representative

This position starts at 12:30pm, Monday - Friday.

About Us

Spinal Technology, Inc. is the global leader in the design and fabrication of Spinal Orthoses, for the stabilization, immobilization, and the correction of various abnormalities of the spine. Specializing in the treatment of Adolescent Idiopathic Scoliosis, we employ the latest technologies and methods for treating each and every patient. Our clinical team proudly supports the medical community with advanced educational courses and seminars, along with the dedicated teaching and resources we deliver to various colleges and universities. At Spinal Technology, Inc., we believe that sharing our knowledge, and absorbing that of others, is the most effective way to advance the treatment and care for all patients.

About You

As the Customer Service Representative, you will often be the first point of contact at our active Louisville, KY facility. You will take phone orders and professionally convey information. You will communicate with health care providers and members of our production team. You will learn about anatomy, brace manufacturing and ask questions and problem solve. You will begin to understand our products and how they can benefit the patient and why. You will join a team of professionals who enjoy and take pride in improving the lives of others.

Specifically, you will demonstrate high standards in the following duties:

• Professionally answer phone calls in a courteous manner
• Transfer phone calls the correct individual
• Ensure that all tasks are completed on time
• Maintain accurate records
• Attention to detail
• Accurately create and process orders submitted via phone, fax and email
• Follow up with shipping requirements
• Collaborate and build trust with healthcare providers
• Adopt open communication with our Kentucky facility

Your Qualifications and Experience

• High school diploma or equivalent
• Ability to quickly type and enter data into various software programs
• Basic knowledge of computer programs including Microsoft Word and Excel
• Additional consideration for those with knowledge of medical anatomy or medical devices

What We Offer You

• Competitive compensation based on qualifications and experience
• Outstanding health insurance benefits
• Medical Flexible Spending Account
• 401(k) retirement plan with company match, including traditional and Roth options
• Paid vacation and sick time
• Company-paid life, disability, and accident insurance

We are committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please list 2-3 dates and time ranges that you could do a brief interview.

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)

Work Location: One location