Registered Nurse (RN)

• Competitive benefits package with day one eligibility
• Employer covers 90% of monthly premium cost for health, dental and vision plans
• Annual employee bonus program to reward success
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities and tuition reimbursement program
• Robust 401(k) with 50% match and end of year discretionary employer contribution
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

• Establishes a trusted partnership with the member and builds creditability through knowledge sharing and education around healthcare needs while using critical thinking and prioritization in collaboration with the care team.
• Provides a high degree of customer service including receiving member incoming calls (return calls and/or triage), in-person interactions, and member outreach as needed.
• Administer and document member intake, point of care testing, immunizations, injections, oral medications, assist providers with procedures and perform phlebotomy (as needed) et al.
• Assist with care coordination including pre-visit planning, clinical pathway adherence, care gap identification and management, ER/inpatient discharges and transitions of care in conjunction with care team.
• Operates as one of the liaisons for member healthcare needs and utilizes all forms of communication effectively to maximize a collaborative relationship in identifying member needs for Behavioral Health, Health Coaching, Diabetic Educators and BCBS programs.
• Document and complete tasks assigned to inboxes within the EHR system and member call queues.
• Work with the care team to meet quality performance targets and metrics established for the providers and care center.
• Operate successfully in an ambiguous environment that requires a high degree of adaptability, agility and reliability.
• Maintains confidentiality of all regulated information in compliance with state and federal laws; reads, understands and follows medical policy and all corporate, divisional and departmental policies and procedures. Including but not limited to: Protected Health Information (PHI) and Personal Identifiable Identification (PII).
• Light local travel may be required.

Minimum Qualifications

• Associate's or Bachelor's degree in Nursing.
• Intermediate knowledge/experience with common diagnoses typically seen in primary care.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Ability to define problems (technical and clinical), collect data, establish facts and draw valid conclusions and action plans.
• Intermediate knowledge of Microsoft Windows applications.
• Ability to work with a variety of member tools/applications used to access and document health information and support member interactions through various communication channels (phone, in-person, chat, email, etc.).
• Annual flu immunization. Record of TB and tetanus test prior to working in the care center. COVID vaccine required.

Preferred Qualifications

• Bachelor's degree.
• Prior primary care experience.
• Athena EHR experience.
• Experience with ACA and/or Medicare populations.
• Advanced knowledge/experience with common diagnoses typically seen in primary care.

Certifications

• Valid and active Registered Nurse (RN) in Kansas and Missouri or multi-state compact license.
• Current BLS or CPR certification.
• Maintain RN and BLS/CPR throughout employment.