What are the responsibilities and job description for the Spira Care Scheduler position at Spira Care, LLC?
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
Our Care Teams are made up of professionals with diverse backgrounds, experiences, and focus areas who are curious, empathetic, and collaborative. Spira Care is looking to welcome people on our team who are excited about innovating in primary care and are passionate about helping people achieve their health goals.
The Spira Care Scheduler will be an active participant in the Spira Care experience. They will be the first interaction that some members will have with Spira Care. They will be responsible for answering member phone calls, scheduling appropriate appointments, as well as routing calls to the correct care teams as members need. This team provides excellent customer service by making sure the members' needs are met during every interaction.
The shift for this position will be Monday-Friday, 10 a.m.-6:30 p.m. This role will include rotating Saturday shifts from 8 a.m.-12p.m.Job Description:
"At Spira Care, LLC, we know that success starts with a diverse workforce. Our ability to work effectively as individuals and collectively as teams is a direct reflection of our ongoing dedication. The Spira Care, LLC business philosophy is to leverage diversity and inclusion to meet the complex and ever-changing needs of our employees, partners and customers we serve. Spira Care, LLC is truly committed to fostering an inclusive culture through equal opportunity and respect. EOE/M/F/Vets/Disability
Affirmative Action Employer
Equal Opportunity Employer"
- Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
- Annual incentive bonus plan based on company achievement of goals
- Time away from work including paid holidays, paid time off and volunteer time off
- Professional development courses, mentorship opportunities, and tuition reimbursement program
- Paid parental leave and adoption leave with adoption financial assistance
- Employee discount program
Our Care Teams are made up of professionals with diverse backgrounds, experiences, and focus areas who are curious, empathetic, and collaborative. Spira Care is looking to welcome people on our team who are excited about innovating in primary care and are passionate about helping people achieve their health goals.
The Spira Care Scheduler will be an active participant in the Spira Care experience. They will be the first interaction that some members will have with Spira Care. They will be responsible for answering member phone calls, scheduling appropriate appointments, as well as routing calls to the correct care teams as members need. This team provides excellent customer service by making sure the members' needs are met during every interaction.
The shift for this position will be Monday-Friday, 10 a.m.-6:30 p.m. This role will include rotating Saturday shifts from 8 a.m.-12p.m.Job Description:
- Accommodates all scheduling requests
- Demonstrates knowledge in all phone systems necessary to retrieve calls.
- Demonstrates knowledge in scheduling system with all necessary functions
- Schedules appointments for patients and updates any patient information in the EMR as needed.
- Recognizes, documents, and alerts to trends of patient call frequencies and durations
- Answers telephone calls, accepts and relays messages. Possesses a general understanding of the various services offered in the Care Center and answers questions of public inquiry when appropriate, and refers calls when and where indicated.
- Maintains confidentiality of all regulated information in compliance with state and federal laws; Reads, understands and follows medical policy and all corporate, divisional and departmental policies and procedures. Including but not limited to: Protected Health Information (PHI), Personal Identifiable Identification (PII). Meets individual quality performance standards and annual targets for program performance as mutually agreed to by management team to maximize program value. Ensures compliance with applicable URAC and NCQA accreditation guidelines and state and federal regulations.
Minimum Qualifications
- High School Diploma.
- 1 year of Healthcare or Customer Service Experience. Phone experience required.
- Interest in pursuing a career in Customer Service.
- Ability to work effectively in a fast paced environment with competing priorities.
- Advanced keyboarding knowledge.
- Intermediate knowledge of Microsoft Windows.
- Ability to work with a variety of member tools/applications used to access and document health and insurance information and support member interactions of various communication channels (phone, in-person, chat, email, etc.).
- Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.
Preferred Qualifications
- Associate's degree
- 2 years of healthcare or customer service experience
"At Spira Care, LLC, we know that success starts with a diverse workforce. Our ability to work effectively as individuals and collectively as teams is a direct reflection of our ongoing dedication. The Spira Care, LLC business philosophy is to leverage diversity and inclusion to meet the complex and ever-changing needs of our employees, partners and customers we serve. Spira Care, LLC is truly committed to fostering an inclusive culture through equal opportunity and respect. EOE/M/F/Vets/Disability
Affirmative Action Employer
Equal Opportunity Employer"