What are the responsibilities and job description for the BDC Associate position at Spitzer Autoworld?
Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer CDJR of St. Marys wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.
While you take care of our customers, we will take care of you!
FULL-TIME BENEFITS:
- Medical/Dental/Vision
- Generous Paid Time Off
- 401K with a 5% Employer Match
- Flexible Work Schedule
- Paid Uniforms and Name Badges
- Voluntary Benefits, such as Life Insurance, and ST/LT Disability
- Company Paid Life Insurance
- HSA with Employer Contribution
- Employee Asssistance Program
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain a basic knowledge of product line and current offers/incentives
- Communicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up – no cold calling, ever)
- Monitoring and retrieving Internet leads from (our website, dealer, manufacturer and third party sites)
- Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
- Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
- Performs other related duties as assigned
