What are the responsibilities and job description for the Client Success Manager position at Splitit?
About Splitit
Our vision is to help consumers responsibly enrich their lives by leveraging the credit they’ve already earned in a new and impactful way. Today consumers want control of how they pay for the things they want and need. Splitit is the only payment platform that enables consumers to use their existing credit to break payments into smaller, bite-sized pieces to pay over-time with no interest, applications or fees. That keeps money in the hands of shoppers to use as they want. By helping shoppers pay small we help businesses grow big. That’s a win-win. Splitit operates globally and has offices in Atlanta and Tel Aviv.
Who We Are
Our culture is an environment of innovation, inspiration, and open communication. We live by the following values: Unique Perspective. Unwavering Courage. Bold Determination. Deliver Impact. Our values aren’t words we post on the wall- they make up the essence of who we are and how we make business decisions. They also shape the way we hire- so if you work with us, you will likely embody these too.
What You’ll Do
We are looking for a highly motivated and experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for ensuring that our clients are successfully benefiting from our unique suite of Installment Solutions (BNPL). You will work closely with our largest clients to understand their needs and provide them with the support they need to achieve their goals. You will report to the Head of Client Success.
- Build strong relationships with senior-level clients and act as their primary point of contact
- Mitigate client problems in a professional and timely manner
- Understand clients’ business needs and provide them with the support they need to achieve
- their goals
- Work closely with cross-functional teams to ensure that clients’ needs are met
- Monitor client usage and identify opportunities for upselling and cross-selling
- Develop and maintain a deep understanding of our products and services
- Provide training and support to clients as needed
Who You Are
- Bachelor’s degree in business administration, marketing, or related field
- 5 years of experience in client success or account management in fintech or BNPL industry
- Fintech industry experience a must (card processing experience necessary)
- Located in Atlanta
- Open to working from the office 4 days a week
Diversity and Equality
At Splitit, we understand that we’re strongest when we can be different together. Diversity, Equity, and Inclusion are not just about metrics for us. It’s about creating space for all individuals who walk through our doors, employee or not, to bring their full selves to the table. We strive to build teams as diverse as our markets and celebrate differences in background and perspective.
Splitit is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
