What are the responsibilities and job description for the Pet Parent Experience Associate position at Sploot Veterinary Care?
Sploot is introducing a brand new approach to veterinary care, and we’re looking for ROCK STAR Pet Parent Experience Associates to join our team, and help us provide the most AMAZING experience to our patients and their parents across our Urgent & Primary Care clinics.
We decided to launch our network of Urgent & Primary Care Clinics as we believe that every pet deserves high quality veterinary care whenever and wherever they need it. Whether it’s a routine visit or something that “just happened and can’t wait," we’re there for our pets and their parents.
We know that great treatment must start with a happy and healthy veterinary team, and that’s the reason we set out to create a supportive, healthy, and balanced environment that enables veterinary professionals to thrive.
What you’ll do:
* Support our medical team members to ensure we provide the best medical care possible to our pets whenever / wherever they need it from our central Ops Center and across all Sploot networks
* Offer pet parents a positive and supportive experience to ensure they know their furry babies are being taken care of
* Manage the appointment booking process
* Check in customers who arrive at the clinic, as well as check out customers who completed their appointment and are ready to go back home
* Support all in-bound customer communications from a central Operations Center and across all Sploot networks
* Collaborate with our team of veterinary professionals to ensure we work as one team to offer the best care for our pets as well as best experience to our pets’ parents (they have feelings as well you know)
Who you are:
* You have at least one year of experience as a customer support representative
* You are a team player, and always looking to collaborate with others in the organization
* You’re excited about working with a team that is introducing a brand new approach to veterinary care
* You’re as excited as we are about offering pets the best care possible whenever and wherever they need it
* You’re super organized, focused on efficiency and multi-tasking is one of your super powers
* You're eager to learn new softwares and enjoy working with technology
What Catches Our Eye:
* Experience in veterinary clinic customer support
* Experience in a human medical office setting
What we will provide you**:
* Competitive base pay of $19-$21
* 401(k) Retirement with company match
* Employee Assistance Program
* Health, Dental, and Vision Insurance with a generous employer contribution
* Health Savings Account available
* Generous pet care benefits for your fur babies
* Up to 4 weeks of Paid Time Off (“PTO”)
* 10 weeks paid parental leave
* Unlimited Food & Snacks during shifts
* Team events and other local social activities
* Lots of Sploot swag - what can we say? Our logo looks really cool on stuff!
** For qualified candidates; benefits may vary based on experience.
According to Illinois state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.
#LI-Onsite
\nSalary : $19 - $21
