What are the responsibilities and job description for the Carrier Account Coordinator position at Spot Inc.?
Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
Our Carrier Account Coordinators are specialized roles on an established team that communicates to customers and carriers promptly and accurately. They care and connect with both parties on a high level with empathy. They view the customers' problems as their own and seek to always deliver honest and helpful solutions. Their goal is to ensure successful pickup and delivery to fulfill customer needs.
Responsibilities:
- Provide exceptional customer service to the team's customers and carriers.
- Communicate daily with carriers, customers, and Spot employees to ensure on-time pick-ups and deliveries.
- Evaluate inbound and outbound orders to determine efficient transportation plans.
- Create and distribute freight documents (BOLs, labels, etc.)
- Ensure trucks are loaded with the correct freight.
- Enter load information; track/trace shipments in the customers' software system.
- Schedule appointments with receivers and coordinate deliveries.
- Serve as a point person during the integration of Spot's new technology systems.
- Field general customer questions; issue resolution.
Qualifications:
- Bachelor's degree preferred or 2 years of customer service experience.
Skills:
- Proficient in Microsoft Office Suite.
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong verbal and written communication skills.
- Problem-solving capabilities, adaptability, multi-tasking ability, and a sense of urgency.
- Team player who can connect with others, but who can also produce independent results.
Pay:
- $18-21/HR
#LI-AB1
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You'll also be a key component to the success of an industry leader. At Spot, we've never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $18 - $21
