What are the responsibilities and job description for the Growth Manager (Account Manager) Mid Level/Senior position at SpotHero?
Who we are :
At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.
Account Manager aka Growth Manager at SpotHero :
We're seeking a Growth Manager II or Senior Growth Manager to join our Central team! A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures.
What you will do :
- Analyze and optimize SpotHero's parking supply across assigned markets.
- Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
- Develop and nurture productive long-term client and industry relationships.
- Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
- Meet goals around optimizations (add inventory, better / more rates, improve UX), generally improving SpotHero's supply.
- Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
- Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero's various account management tools.
- Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
- Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
- Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
- Host or travel to client meetings, events, and social gatherings.
- Attend industry related conferences and tradeshows, when applicable.
Represent SpotHero and build brand awareness
What you bring :
Nice to haves :
Core Competencies :
Tools : CRM (Salesforce), BI Tool (Looker), SpotHero Admin Backend, Google Workspace, Zoom, Microsoft Office, Sales Enablement (Highspot), Groove (Email Tracking)
Seeking candidates in :
What we are offering :
At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.
SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.
Additionally, because we want to Remember to Signal , if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.
PLEASE NOTE : This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.