What are the responsibilities and job description for the QA Assistant position at Spread Your Wings LLC?
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The Quality Assurance Assistant (QAA) will report directly to the Quality Assurance Director (QAD) and provide administrative support to various departments and projects. Primary functions will include assisting with quality service reviews, documentation audits, monitoring client records, responding to calls, emails, mail, and general office duties. Duties will also include customer service and direct communication with clients, visitors, and employees of Spread Your Wings, if assigned, for audit-related purposes.
Understanding of general office functions and administrative duties from prior employment is essential to this role, with emphasis on outstanding customer and employee relations, as the position requires interactions with multiple departments and individuals.
Job may require travel between different office locations several occasions a month, and available to travel to other locations outside of the typical regions for business-related meetings/conferences on a less frequent basis.
Position is ideal for energetic and outgoing candidates with a professional personality that can multi-task and enjoy interactions with others.
Duties Include:
Compensation: Depends on Experience/Education: $22-25/hour
Spread Your Wings is an EOE employer
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The Quality Assurance Assistant (QAA) will report directly to the Quality Assurance Director (QAD) and provide administrative support to various departments and projects. Primary functions will include assisting with quality service reviews, documentation audits, monitoring client records, responding to calls, emails, mail, and general office duties. Duties will also include customer service and direct communication with clients, visitors, and employees of Spread Your Wings, if assigned, for audit-related purposes.
Understanding of general office functions and administrative duties from prior employment is essential to this role, with emphasis on outstanding customer and employee relations, as the position requires interactions with multiple departments and individuals.
Job may require travel between different office locations several occasions a month, and available to travel to other locations outside of the typical regions for business-related meetings/conferences on a less frequent basis.
Position is ideal for energetic and outgoing candidates with a professional personality that can multi-task and enjoy interactions with others.
Duties Include:
- Responding to phone calls/emails, data entry, and managing client records (master file binders, client home binders, etc.)
- Assisting various departments, as needed, with preparation for internal and external audits and program reviews/evaluations
- Reviewing client records and other relevant clinical documents and files
- Scheduling/coordination of audit/program review visits and meetings.
- Replenishment and reviewing of company documents and forms to ensure that they are current and accurate
- Performing Client House Visits (for Supportive Living Services programs) as assigned, to check for any quality-relevant issues/concerns and reporting findings to Quality Assurance Director
- Completion of Daily Reports and other daily logs/reports
- Occasionally travel to different office locations (in San Jose and Marina) to conduct internal audits and reviews of client records.
- Develop reports of findings from internal audits to Quality Assurance Director and other Executive Team members, as appropriate
- Run daily reports as assigned, from internal client records system (QSP) in preparation for meetings, presentations, and/or other requested communications.
- Minimum of one year of experience working in an administrative support capacity
- Minimum of one year of experience working with electronic health records and data entry
- Must be able to type at an effective pace and knowledge of basic software/programs (Microsoft Word, Excel, etc.) and emails
- Must be able to manage work time and multiple tasks efficiently and reliably within an assigned time frame.
- Must be available and willing to travel to different locations, as assigned, to perform work tasks
- Must possess excellent organizational skills and attention to detail
- Must possess excellent communication skills, both oral and written/electronic
- Bilingual, with fluency in English preferred
- Prior experience and familiarity working with regional centers and individuals with developmental disabilities
- Prior work experience performing internal/external audits and program reviews
- Familiarity of the Lanterman Act and Title 17 regulations/codes a plus
- High school diploma or GED required
- AA degree (or higher) a plus.
Compensation: Depends on Experience/Education: $22-25/hour
Spread Your Wings is an EOE employer
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Salary : $22 - $25