Concierge

Job Description

Job Description

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities.

Our company, which was built on our Culture Keepers, employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

We offer rewarding career opportunities that include :

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities :

Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and / or who are in the building for meetings with administrative personnel.

Direct visitors to appropriate office or resident apartment.

• Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
• Display knowledge of the services and programs and other pertinent information regarding the property.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Process incoming mail. Sort, but not open, property mail and distribute mail to appropriate mailboxes.
• Maintain reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display.

Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and / or refreshments are fresh and readily available.

• Perform clerical duties for property staff as directed by supervisor.
• Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
• Per State of California regulations, as a mandated reporter you must report all known or suspected incidents of resident abuse of dependent adults or elders.
• Provide support to community’s marketing efforts through positive / friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.
• Communicate any observed or suspected resident change of condition to a supervisor immediately.
• Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Performs other duties consistent with the position as assigned by the Business Office Director or Executive Director.

Qualifications :

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and / or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D / V

Last updated : 2024-07-10