What are the responsibilities and job description for the New Patient Coordinator position at Spring Fertility?
Who is Spring Fertility?
We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
Why should you join our team?
We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
Role Summary
Be the first point of connection in a patient's care journey. We are looking for compassionate, service-driven individuals to join our team as Virtual Patient Coordinators. In this role, you'll deliver highly personalized support to patients through phone, email, and live chat, ensuring they feel heard, informed, and taken care of from the very first interaction. Our coordinators play a critical role in making each patient's experience smooth, warm, and stress-free. Whether you are guiding them through registration, answering questions, or preparing them for their first consultation, you will also share what makes Spring special on that first phone call to help patients feel welcomed and valued. You will support providers and internal teams to help ensure successful patient registration
Some day-to-day responsibilities include:
This is a full-time non-exempt remote position which may be required to work both EST and PST hours.
Compensation
The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Investing in You Today and Tomorrow
Supporting your well-being
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.
The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!
CCPA disclosure notice here.
We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
Why should you join our team?
We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
Role Summary
Be the first point of connection in a patient's care journey. We are looking for compassionate, service-driven individuals to join our team as Virtual Patient Coordinators. In this role, you'll deliver highly personalized support to patients through phone, email, and live chat, ensuring they feel heard, informed, and taken care of from the very first interaction. Our coordinators play a critical role in making each patient's experience smooth, warm, and stress-free. Whether you are guiding them through registration, answering questions, or preparing them for their first consultation, you will also share what makes Spring special on that first phone call to help patients feel welcomed and valued. You will support providers and internal teams to help ensure successful patient registration
Some day-to-day responsibilities include:
- Answers all incoming calls, emails and live chats
- Transfers calls or takes messages as necessary
- Registers new patients in electronic medical record
- Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
- Emails new patient "welcome packets" after successful registration
- Provides patients with accurate information when answering questions and concerns
- Maintains patient records and protects patient confidentiality
- Prior experience in a hospitality, retail, or customer-facing role
- Strong communication skills
- Someone who finds purpose in helping others and values meaningful work
- Bachelor's Degree
This is a full-time non-exempt remote position which may be required to work both EST and PST hours.
Compensation
The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
- You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA
Investing in You Today and Tomorrow
Supporting your well-being
- Competitive medical, dental, and vision plans
- Paid time off to recharge and enjoy personal time
- Access to BetterHelp therapy sessions for mental and emotional wellness
- Commuter benefits and discounted rates on home, auto, and pet insurance
- 401(k) with up to a 4% company match
- Comprehensive fertility and parental leave benefits
- Career development opportunities in a fast-growing organization
- Employer-paid life and disability insurance
- Temporary and contract roles may not be eligible for all benefits listed above
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.
The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!
CCPA disclosure notice here.
Salary : $23 - $27